Freelancer profile translated to English.
Back to original languageAbout Amandine
I support organizations in securing their IT projects, structuring their teams, and succeeding in their transformations.
I have over 15 years of experience in managing complex projects, delivery management, and agile/Lean transformation in Delivery and RUN contexts.
I intervene when a project deviates, when an IT department needs to mature, or when additional support in transitional management is necessary to structure and secure a project / product / RUN.
My strength? A 360° vision (from needs assessment to RUN operation), human leadership, and total commitment to service quality and goal achievement.
Naturally curious, I continuously strengthen my technical skills and practices to respond to current challenges with relevance (AI, MLOps, ...).
Available in Lyon, Rhône, Isère, and Ain with the possibility of on-site presence.
Mobile throughout France with limited travel between one and two times per month.
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 50km), Villeurbanne (up to 50km), Villefranche-sur-Saône (up to 50km), Bourg-en-Bresse (up to 50km)
Experience
- Communauté d'Agglomération Villefranche Beaujolais SaôneFunctional Project ManagerPUBLIC SECTORMarch 2023 - March 2026 (3 years)Villefranche-sur-Saône, FranceContext:40 digital transformation and service dematerialization projects managed from needs assessment to implementation (e.g., migration of telephony to ToIP, deployment of M365 tools, dematerialization of signature workflows, implementation of access management by license plate reading in waste disposal centers, ...).Within the shared IT department for the City of Villefranche and the Agglomeration Community, composed of 14 people (3 local agents, 4 system and network administrators, 2 administrative and financial agents, 1 CISO, 2 project managers, 1 functional administrator, and 1 CIO).Missions:
- Management of technical and functional projects from needs definition to post-deployment support
- Contribution to structuring projects within the digital transformation plan
- Change management: training, functional support, communication.
- Coordination and cross-functional communication with business units / service providers / technical teams / departments / elected officials
- Drafting and updating documentation
- Solution maintenance in operational condition (MCO): incident tracking, coordination of fixes, evolutions, and version upgrades.
- Budgetary and financial monitoring
- Technological watch and advisory role to the CIO, General Directors, and business units
Technical Environment:- GLPI, Trello
- Microsoft 365, Windows 11
- Powershell, SQL Server
- Windows Server 2022, 2025
- CGIProgram DirectorENERGY AND UTILITIESJanuary 2019 - March 2023 (4 years and 2 months)Lyon, FranceContext:Techno-functional support program of 60 people (annual budget: €5 million) covering 50 critical applications of the Enedis IT system through 5 Agile/DevOps teams.Each team consisted of 7 to 10 techno-functional analysts, 1 to 3 DevOps Engineers, 1 Scrum Master, and 1 Product Owner.The program governance included: 1 Service Manager, 2 Assistant Service Managers, 2 Service Level Managers (responsible for supervision and quality), 1 Kaizen Manager (responsible for continuous improvement and industrialization).Missions:
- Contractual, financial, operational, and strategic responsibility for the IT Operator, an autonomous branch responsible for the IT system's Operations and Infrastructure in Lyon.
- Coordination of RUN, business, and partner teams (infrastructure, middleware, electricity providers, etc.).
- Management of development activities (MCO of 3 Enedis applications and internal tooling) using Agile methodology: from business needs expression to production deployment, including development, testing, and coordination with other Enedis IT departments.
- Comprehensive HR management: recruitment, staffing, performance management, and conflict resolution.
- Leading major operational and organizational transformations: shifting from a siloed view to a "business exchange" vision, implementing a tailored Scrumban model, and deploying a Lean / continuous improvement dynamic.
- Cross-functional coordination with Enedis IT business units (Paris, Nantes, Pessac).
- Active contribution to business development: responding to tenders, consulting, customer loyalty, and account farming.
Technical Environment:- ServiceNow, Jira
- APIs, microservices, CI/CD, RPA
- ITIL, Agile, SAFe, DevOps, SRE, Lean Management
- CGIService Delivery ManagerENERGY AND UTILITIESApril 2014 - December 2018 (4 years and 8 months)Lyon, FranceContext:Progressive evolution from Team Lead to Service Delivery Manager within the application and techno-functional support program of 120 people, grouped into teams of 10 to 15 application or technical operators and one team lead.Missions:
- Initially responsible for SLA management, budget monitoring, and leading operational committees for a support team, then took on responsibility for quality and performance management for 2 teams providing user support and application flow management.
- Full service delivery management: governance, budget, action plan management.
- Leading steering committees, managing client relationships, and cross-functional coordination with Enedis IT business units.
- Driving continuous improvement, process optimization, and change management.
- Managing the development of an application to inventory all inter-application flows, their dependencies, and impacts on business units: 2 developers and 1 functional analyst; the application was later acquired by Enedis after 2 years of development.
- Initiating the industrialization of activities by setting up a development team.
Technical Environment:- ServiceNow
- APIs, RPA, Jenkins, Java
- ITIL
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Education
- Engineer in Applied Mathematics and ModelingPolytech'Lyon2011
Certifications
- ITIL V3EXIN2014
- Six Sigma Green BeltCUBIK2020