Amandine Michineau, Customer Service Assistant

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Description

Hello,

Customer Service Advisor, with solid experience in customer relations and handling difficult requests.

I master complex problem-solving as well as schedule management.

Dynamic and organized, I have strong interpersonal skills.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Groupe AES
Customer Service Assistant
February 2020 - December 2024 (4 years and 10 months)
La Chapelle-Heulin, France
• • Reception of calls, technician schedules
• • Level 1 breakdown monitoring / telephone (PAC and split)
• • Customer quotes
• • Supplier orders
• • File creation and follow-up
• • Technician interventions via Salesforce
• • Management of incoming and outgoing calls to handle customer requests and complaints.
• • Reception and recording of customer service requests.
• • Drafting professional letters and emails to meet specific customer needs.
Groupe Jean Rouyer Automobiles Auto Bonplan
Telephone Operator
January 2014 - January 2018 (4 years)
Bouguenais, France
• • Reception of customer service calls
• • Appointment scheduling in the workshop
• • Dispute Management
Call routing
AUDI France
Customer Relations
January 2014 - January 2018 (4 years)
Villers-Cotterêts, France
Incoming call management, request analysis, processing
• •
• • Quotes, file processing
• • Feedback to the German correspondent
• • Dealer requests

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Sales Force BTS
Lycée privé La Sagesse de Cambrai
2004
BTS Force de vente

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