Freelancer profile translated to English.
Back to original languageAbout Amandine
Hello,
I am Amandine, I am 34 years old and I support companies in the definition, management and deployment of IT and digital projects.
I mainly work in the luxury, retail, beauty, fashion, and e-commerce sectors, on projects related to information system transformation, business tools, CRM, PIM, DAM, PLM, and process optimization.
I have a strong ability to bridge the gap between business, IT, product, and data teams, as well as external providers.
I help you clarify your needs, structure your roadmap, manage stakeholders, monitor risks, organize acceptance testing, and secure deployment.
My approach is both strategic and operational: I don't just move projects forward, I ensure they meet a real business need, are understood by the teams, and can be sustainably adopted.
Experience in demanding environments: L'Oréal, YSL, Givenchy, Maisons du Monde etc.
English
Fluent
French
Native or bilingual
Can work on-site
Villiers-sur-Marne (up to 20km), Paris (up to 30km)
Experience
- GIVENCHYIT ACCESS RIGHTS LEADLUXURY GOODSMarch 2024 - August 2025 (1 year and 5 months)Paris, FranceWithin the IT Department, in the Business Efficiency division, I support application management and the coordination of support and AMS teams.Reporting to the Transverse AMS manager, my responsibilities included:Support & AMS Coordination:
- Coordination between the service desk, AMS teams, and support teams
- Interface between central support and local regional teams
- Monitoring requests, incidents, and blocking points
- Disseminating best practices to users through regular communications
User Access Management:- Management of access rights to key business applications
- Monitoring of access creation, modification, and deletion
- Quarterly license review
- Application of onboarding and offboarding best practices
- Contribution to access security and proper application governance
Application Support:- Level 1 application support for business tools
- Intervention notably on Salesforce, with a progressive expansion of the application scope
- Analysis of user requests
- Qualification of incidents before escalation to the relevant teams
- Monitoring of resolution and communication to stakeholders
Ticketing Tool Administration:- Jira administration: user creation, project creation, access monitoring
- Analysis of Jira and ServiceNow application tickets
- Monitoring requests from different regions
- Review and formalization of support procedures
- Dissemination of best practices related to ticketing tools
Backlog & Reporting Monitoring:- Monitoring of support and application backlog
- Prioritization of requests with the relevant teams
- Analysis of ticket volumes, incidents, and recurring requests
- Production and dissemination of support KPIs
- Contribution to the continuous improvement of support processes
- L'OréalIT E-COM Project ManagerFASHION AND COSMETICSJune 2020 - December 2020 (6 months)92300 Levallois-Perret, FranceAs part of the migration to the new version of the Next Generation Lora e-commerce platforms, I contributed to monitoring front-end testing, coordinating feedback, and managing project reporting.E-commerce Front-End Testing:
- Execution and monitoring of front-end tests on the Nyx Cosmetics and Urban Decay sites
- Verification of user journeys, key pages, and functional elements
- Identification of anomalies and blocking points before production release
- Monitoring of fixes with the relevant teams
Jira Ticket Monitoring:- Daily creation and monitoring of Jira tickets
- Qualification of anomalies and development requests
- Prioritization of tickets based on their impact level
- Coordination with business, IT, and vendor teams to ensure resolution
Coordination of Feedback:- Coordination of feedback on about ten NGL projects in France and Spain
- Consolidation of project feedback, pain points, and best practices
- Identification of key learnings to improve future migrations
- Contribution to harmonizing practices across different markets
Reporting & Project Documentation:- Creation and management of reporting dashboards on Confluence
- Monitoring of progress, anomalies, risks, and open issues
- Centralization of project information to facilitate management
- Regular updating of monitoring materials for stakeholders
- Saint LaurentMARKETPLACE CONCESSION PROJECT MANAGERLUXURY GOODSFebruary 2023 - January 2024 (11 months)Paris, FranceAs part of a marketplace and omnichannel project, I supported business teams, the IT department, and external partners in defining, coordinating, and operationally monitoring marketplace-related developments.Business, IT & Partner Coordination:
- Coordination between business teams, IT department, and marketplace partners
- Interface between internal teams, technical teams, and external partners
- Monitoring of exchanges, decisions, blocking points, and project dependencies
- Contribution to stakeholder alignment around business and technical objectives
Needs Definition & Gathering:- Gathering needs from new partners
- Identifying operational, technical, and business constraints
- Clarifying project scope and expectations per stakeholder
- Creating, monitoring, and updating the project timeline
Workshop Facilitation & Business Support:- Facilitation of technical workshops with the teams concerned
- Supporting business teams in understanding project challenges
- Formalizing needs, points of attention, and actions to be taken
- Contribution to change management related to the evolution of the concession model
Marketplace Operations:- Daily management of Paris marketplaces operations
- Monitoring of incidents, operational requests, and recurring issues
- Coordination of corrective actions with the teams concerned
- Contribution to the continuous improvement of marketplace processes
Omnichannel Strategy & Customer Journey:- Proposing improvements to the target Omni Supply journey
- Contribution to optimizing the group's omnichannel strategy
- Sector benchmarking on delivery experience: delivery subscription, click & collect, associated services
- Analysis of the online customer journey: e-merchandising, up selling, cross selling, payment methods
- Gathering needs and alert points by division
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Education
- Master of BusinessICD Business School2021Master, E-Business & Digital Marketing
- Bachelor's degree, Business, Management, Marketing, and Related Support ServicesICD Business School2018Bachelor's degree, Affaires, gestion, marketing et services de soutien apparentés