Freelancer profile translated to English.

Description

Administrative Assistant & Quality Consultant. I support VSEs, SMEs, retailers, freelancers, and associations in structuring their activities.

Thanks to significant experience in industry and quality management, I help my clients organize their administration, improve their work methods, and implement simple, effective, and sustainable tools.

I intervene in particular on:

• Daily administrative management

• Document organization & digital filing

• Creation of tracking sheets and management tools

• Client follow-up, quotes, invoicing, and pre-accounting

• Structuring internal processes

• Implementation of quality procedures and ISO 9001/14001 support

• Non-conformity follow-up and KPI indicators

• Administrative support for overwhelmed entrepreneurs

My goal: to provide clear, human, and adapted solutions to save businesses time and peace of mind.

I work mainly remotely with the possibility of on-site intervention as needed.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Valenciennes (up to 50km), Lille (up to 50km), Cambrai (up to 50km)

APF Entreprises
TEAM LEADER - ADMINISTRATIVE SERVICES
June 2026 - Today (2 months)
Aulnoy-lez-Valenciennes, France
-Overseeing and monitoring service delivery at one or more sites, ensuring quality, timely completion, and client requirements.
Supervising and supporting production teams in tertiary sector levels 1 and 2.
-Welcoming, onboarding, and supporting new employees.
-Adapting workstations and providing ergonomic support to teams.
-Assigning tasks, organizing activities, and communicating operational instructions.
-Identifying and reporting human, material, and organizational needs to improve service performance.
-Monitoring activity and reporting to management and/or clients.
-Ensuring compliance with hygiene, safety, and data confidentiality rules.
-Evaluating employee skills and participating in their development (training, coaching, advancement).
-Managing and monitoring working hours, schedules, and absences in conjunction with the Human Resources department.
-Transmitting internal information and facilitating communication with teams.
-Participating in client administrative follow-up: quotes, invoicing, and document management.
Document Management Internal Audit Administrative Management Customer Relationship Management (CRM) Business Organization & Structuring
LARYAD
FOUNDER – QUALITY & ADMINISTRATIVE CONSULTANT
May 2026 - Today (3 months)
Valenciennes, France
-Administrative and organizational support for professionals and individuals
-Document structuring and administrative follow-up
-Creation of quality materials and monitoring tools
-Document management and organization improvement
-Follow-up of complex administrative files
-Client relations and personalized support
-Autonomous management of activities (communication, organization, client follow-up)
Document Management Administrative Management Customer Relationship Management (CRM) KPI Monitoring Business Organization & Structuring
DENTMASTER
QUALITY MANAGER – FINAL INSPECTION 2020
January 2020 - September 2024 (4 years and 8 months)
Hordain, France
Managed a team of 6 quality technicians and 2 photo jockeys, organized activities and supported employees. Led internal audits and prepared for external audits. Implemented corrective actions following detected non-conformities. Monitored and improved quality indicators (KPIs). Deployed 5S and safety projects (created internal training, onboarded new employees). Managed customer relationships and handled quality complaints. Achieved 98% annual satisfaction from the main client based on quality feedback.
Quality Management (ISO 9001/14001) Customer Relationship Management (CRM)