About Amanda
Spanish
Native or bilingual
English
Fluent
Experience
- Colegio de Agentes de la Propiedad Inmobiliaria de MadridWeb DeveloperSeptember 2025 - Today (9 months)Madrid, Spain
- Administrative management and registration of members, experts, and associated documentation.
- Support in content management and digital communication, including updating web information
- Support in digital tools and internal systems
- DIGI EspañaTelephone OperatorJune 2024 - September 2025 (1 year and 3 months)Madrid, SpainCustomer service: Resolution of inquiries about billing, rates, and products. Technical incident management: Support in solving problems related to connectivity, internet, and mobile services. Cancellation processing: Management of line and service cancellations. Portability: Coordination of operator change requests while keeping the phone number. Billing support: Assistance in reviewing invoices, clarifying charges, and payments.
- Mutua MadrileñaTelephone OperatorMarch 2023 - June 2023 (3 months)Madrid, SpainTelephone customer service, policy management, and processing of changes for insured vehicles.
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Education
- IT Support Professional CertificateGooglePrograma Especializado - Soporte de Tecnologías de la Información de
- AWS re/Start Basic Technical Support Aspects Design a User Experience for a Public Interest Initiative and Prepare for Work EF SET English Certificate 94/100Aspectos básicos de la asistencia técnica AWS re/Start Graduate Diseñar una experiencia del usuario de una iniciativa de interés público y prepararse para el trabajo EF SET English Certificate 94/100