Amanda Perez

Development of an integral digital marketing strategy for two brands in the events and electricity sector. Optimization of branding and brand identity for both companies. Improvement of online presence with a focus on organic growth on Instagram. Implementation of local SEO. Construction and optimization of WordPress websites with SEO criteria (Yoast, Google Search Console). Community, comments, and statistics management in Meta Business Suite. Content creation with Canva, CapCut, and Lightroom.

Comprehensive customer management through CRM — follow-up, history, and case resolution. Multichannel support — phone calls and WhatsApp. Incident, request, and complaint management. Basic technical support for telephone and internet services. Personalized commercial advice based on the profile and needs of each client. Contracting and management of new services. Specialized and personalized attention oriented towards customer satisfaction.

Direct and personalized customer service in the dining area. Order taking and management. Table service and beverage service. Basic bar handling. Maintenance and cleaning of the workspace. Teamwork in high-paced environments.