Amanda Leoncini

After eight years of experience with a major player in omnichannel customer relations, I chose to become independent at the beginning of 2020.

You can contact me in particular for:

=> my skills in scoping, analysis of the existing situation, and assistance in defining target states and digital transformation trajectories (contact centers, customer journeys & knowledge);

=> my knowledge of the CRM and Omnichannel ecosystem (publishers & integrators);

=> my ability to lead or respond to consultations: Technical Specifications, General Conditions of Purchase, Unit Price Schedule, Detailed Price Schedule, Technical Proposal, Defense;

=> my in-depth experience in each phase of complex customer knowledge & relationship system integration projects.

[INDEPENDENT - 75015]

Consultant / CRM Project Manager

February 2020 – Present

[ALMAVIA - 75010]

Head of "Scoping and Omnichannel Customer Relations Solutions" Activity

August 2018 – January 2020 (1.5 years) - 1 to 5 FTEs

[ALMAVIA - 75010]

Senior Manager Consultant AMOA - Omnichannel Customer Relations

January 2017 – January 2020 (3 years) - Clients: Elis, Funecap, Rent A Car, Lyra Network, Groupe 3F, Université Paris Dauphine, ProwebCE/EdenRed, NordNet, CCI Paris,...

[ALMAVIA - 75010]

Pre-sales Consultant / Public Tenders - Omnichannel Customer Relations

September 2015 – September 2018 (3 years) - Partners: Genesys, Microsoft, Akio, Salesforce, eGain, Contextor SAP Intelligent Robotic Process Automation, Zendesk, Convertigo, ...

[ALMAVIA - 75010]

MOE Consultant - CRM

January 2012 – September 2015 (3.5 years) - Clients: CCI Normandie, Mutuelle Générale des Cheminots, Editions Lefebvre Sarrut, ...