Amanda Krajco

_Member of the executive committee, participated in defining the company strategy and its implementation

_Cross-functional management of CSM, Product, and Technical teams

_Responsible for the client portfolio and client implementations

_Responsible for risk analysis (3 ISO certifications completed)

_Adherence to deadlines and evaluation of set objectives (OKR)

_Management of the Delivery & Customer Success Management department (recruitment and management of a team of 3 people): defining and implementing the implementation and training strategy, defining the framework, interpreting and prioritizing user needs, tools and processes, monitoring contractual commitments, customer relationship management, change management, customer team training, and liaising with the sales team for upsell management.

_Management of the Discovery department (recruitment and management of a team of 12 people): defining and implementing the strategy, structuring processes, defining tools, Agile methodology, managing and coordinating the roadmap in conjunction with the technical team, formalizing and prioritizing the backlog, implementing and managing the back office, overseeing and validating UX design

_Creator of a flea market e-commerce platform

_Creator of a marketplace for second-hand and upcycled brands; working on the Product vision, uniting around a common cause, and democratizing the circular economy

_Prospecting, relationship building, and business development, customer relations (brands and consumers)

_Website development using no-code (WordPress)

_General web marketing (SEO, SEA, communication, influencer marketing, and affiliate marketing)

_Market analysis and competitive intelligence

_Task optimization and management; Notion & Make

Management of the Solvency II technical department: (recruitment and management of a team of 2 people): structuring and implementing processes for the entry into force of Solvency II, calculation of technical provisions, development of reports to the Prudential Control and Resolution Authority, Business Plan, risk management and implementation of the Own Risk and Solvency Assessment report, carrying out actuarial studies to control risk and establish indicators, regulatory monitoring.