Freelancer profile translated to English.

Description

Versatile professional with several years of experience in commercial coordination, administrative management, customer relations, digital communication, and human support. My career has been built across various sectors such as real estate, education, the non-profit sector, and customer service, which has allowed me to develop a great capacity for adaptation and a global vision of activity organization.

Over the course of my experiences, I have acquired solid expertise in daily operational management, client follow-up, appointment scheduling, lead qualification, commercial prospecting, as well as social media management and digital advertising. I have also worked on assignments requiring a strong human touch, particularly in social support, training, and educational coordination.

Today, I wish to put my skills at the service of companies, real estate agencies, entrepreneurs, and organizations seeking a freelance collaborator capable of ensuring professional follow-up, efficient organization, and an excellent customer experience. I am recognized for my rigor, my organizational skills, my responsiveness, and my ability to manage multiple tasks simultaneously.

I can work remotely or on-site depending on client needs, with an approach focused on results, quality of service, and process optimization.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Italian
Conversational

Workplace preferences

Remote only

Primarily works remotely

Agence Immobilière Tecnocasa Boumhel
Commercial Coordinator
REAL ESTATE
October 2023 - March 2025 (1 year and 5 months)
Tunis, Tunisia
A significant part of my job involved qualifying leads to identify client needs and effectively direct sales opportunities to the relevant agents. I also made phone calls to ensure professional follow-up with prospects and increase the conversion rate.
Daily operational management of the agency
Coordination of sales appointments
Lead qualification and follow-up
Telephone prospecting and client follow-up
Creation and dissemination of real estate listings
Social media management
Client reception and guidance
Participation in sales strategy
Contribution to revenue growth
Operational Follow-up Schedule Management
Tunis Montessori School
Kindergarten Leader
September 2019 - December 2019 (3 months)
I prepared and led educational activities adapted to the children's age to foster their autonomy, creativity, and learning. I paid particular attention to the educational environment to create a reassuring and stimulating setting.
École Primaire Privée Jeanne D'Arc
Administrative Assistant
EDUCATION AND E-LEARNING
September 2017 - September 2019 (2 years)
Tunis, Tunisia
Within this educational institution, I held a versatile role combining administrative management, reception, and student support. This experience allowed me to develop strong organizational rigor and an excellent sense of service.

I participated in the daily administrative tasks of the establishment, including file tracking, information organization, and assistance to teaching staff. I was also responsible for welcoming students and parents, which required clear, caring, and professional communication.

I also contributed to student supervision and the organization of school canteen activities to ensure a structured and safe environment.

This experience allowed me to strengthen my ability to manage multiple responsibilities simultaneously while maintaining excellent interpersonal relationships.
Schedule Management Administrative File Organization Operational Follow-up