Amadou Seydou Anne, Freelance Customer Support Advisor

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Languages

French
Native or bilingual
English
Basic
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Mission Orange
Commercial Advisor
TELECOMMUNICATIONS
November 2024 - Today (1 year and 9 months)
Casablanca, Morocco
• • Management of incoming and outgoing calls for Orange France
• • Handling complaints, advice on telecom offers, and customer loyalty
• • Customer support: activation, billing, cancellation
• • Adherence to scripts, quality procedures, and performance KPIs
Mission Free
Commercial Advisor
TELECOMMUNICATIONS
May 2023 - November 2024 (1 year and 6 months)
Casablanca, Morocco
• • Customer support for Free (landline, mobile, Freebox offers)
• • Technical and commercial assistance: activation, billing, complaints
• • Subscriber support and management of incoming requests
• • Meeting customer satisfaction objectives and internal procedures

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Bachelor's degree in Romance Languages
Licence en Langues Romanes
Bachelor's degree (equivalent to 3 years of higher education)
Bac+3

CRM Consultant