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Amadou D.AD

Amadou D.

Management Consultant, Business, Customer Relations

€721/day
Lille, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Amadou

Testimonials:

Message from my former General Manager France following my agency's customer service results (1st out of 150 agencies):

"Amadou, congratulations to you and your team for leading the Group at 99+ Service Quality Index! Thank you for your leadership and hard work training your team to deliver such a high level of service! I am sure you all are wondering who the 1 customer was the past three months who wasn’t completely satisfied…..don’t worry about it! 99+ is perfect for me! Neil"

Message from Cathy, my former N+1, Area Manager Paris Nord

"Always attentive to his teams, Amadou has distinguished himself in his results, far exceeding expectations, in customer service and team training during his time in Paris. As an Agency Manager, he achieved great things in Laval and Valenciennes, notably being the best agency in France and reaching profitability (only a few agencies were profitable). I recommend Amadou – he was one of the top managers in Paris and always a team player. Thanks for your dedication, sportsmanship, and great attitude."


Presentation:

Those I collaborate with say that I am a person who cares about doing a job well and listens to needs.

Hello, my name is Amadou. My job? Finding solutions in operational management and business development to boost the commercial and/or managerial performance of each individual. Through strategies and adjustments, I optimize your customer loyalty and HR retention. These elements will have a direct, significant, and lasting impact on your growth and profitability.

My experience? More than 6 years in managing profit centers and high-end client accounts.

My academic background: Graduate of a Master's degree in International Business and Negotiations (English and Spanish).

Do not hesitate to contact me so we can determine a winning strategy together.
  • French

    Native or bilingual

  • Spanish

    Fluent

  • English

    Native or bilingual

Can work on-site
Lille (up to 50km)

Experience

  • Institut nicolas barre
    Business Teacher
    EDUCATION AND E-LEARNING
    September 2023 - July 2024 (10 months)
    Armentières, France
    • Business Teaching
    • Educational content creation
    • Employability coaching
    • Contribution to the implementation of flexible classrooms
    • Internship visits
    • Exam supervision
    Educational Content Creation Sales Method Rigor and Organization
  • EIC Tourcoing
    Business and Management Teacher
    February 2023 - July 2023 (4 months)
    Tourcoing, France
    Teaching professional subjects (Business and Management)

    • Development of educational and training content in Sales Techniques
    • Facilitation and project monitoring
    • Operational management (Training store)
    • Customer Relations Methods and Postures
  • Enterprise Holding France,
    Commercial Unit Manager
    October 2016 - August 2022 (5 years and 10 months)
    Lille, France
    360° management of profit centers (6 agencies in total)

    Achievements:
    • Operations: Conversion of the company's strategic objectives into daily operational production
    • Customer Service: Definition & Implementation of a Customer Relationship Management strategy, monitoring and adjustments
    • Employee Training: Individualized training plan, monthly follow-up, empowerment
    • Growth: "Yes Mentality", Sales development plan, challenge definition
    • Profitability: Financial analysis, Efficiency report definition, audits, cost control awareness

    Results:
    • Operations:
    • Customer Service: Best agency in France for 3 consecutive months (150 agencies in France)
    • Team Development: > 10 employees promoted to managerial positions
    • Savings: > €500K over 6 agencies in 5 years
    • Profitability: >€150K for the fiscal year 2020-2021 for my last agency

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Education

  • Master in International Business and Negotiations
    University of Lille 3
    2014
    Le master LEA parcours Affaires et Négociation Internationales (ANI) a pour objectif de préparer à des fonctions de cadre trilingue (français et deux langues étrangères) au sein d'une entreprise française ou internationale.
  • Erasmus Spain
    University of Valencia
    2012

Skill set

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