About Alyssa
Technical Project Manager | Implementation & Change Management Specialist
I bridge the gap between complex technical roadmaps and successful client delivery. As a Technical Project Manager with a focus on Digital Transformation, I specialize in taking "big ideas" and turning them into functional, scalable realities.
Whether you are navigating a difficult Change Management phase or need a dedicated lead for Customer Success and platform implementation, I bring a methodical, Agile approach to every sprint. I don't just manage timelines; I build the systems that make them stick.
What I bring to your project:
- Seamless Implementation: Expert at standing up new environments, from custom GHL mockups to full-scale client onboarding.
- Operational Strategy: I architect and migrate SOPs that reduce friction and "future-proof" your internal workflows.
- Technical Liaison: I speak both "Dev" and "Client" fluently, ensuring requirements are crystal clear and expectations are always met.
- Agile Execution: Rapid problem-solving and flexible project coordination tailored to startup and high-growth environments.
Typical Deliverables:
- End-to-end Project Roadmaps & Technical Documentation (SOPs).
- High-fidelity Mockups & Low-Code Implementations.
- Cross-functional Team Coordination & Stakeholder Reporting.
I’m here to make your technical transitions feel "fun-ish" and flawlessly organized. Let’s get to work!
English
Native or bilingual
Can work on-site
Baltimore (up to 50km)
Experience
- TechJoy SoftwareTechnical Project Manager & Internship CoordinatorJune 2025 - Today (1 year and 2 months)
- Directly managed cross-functional dev teams and spearheaded the internal internship program.
- Architected project workflows in Asana to ensure alignment between client vision and technical execution.
- Served as the primary liaison for high-stake clients, translating complex technical requirements into actionable roadmaps.
- TechJoy SoftwareTechnical Project Manager (Implementation Focus)October 2024 - June 2025 (8 months)United States
- Led the end-to-end implementation of SaaS solutions and CRM funnels (GHL) for diverse client portfolios.
- Optimized internal SOPs to reduce project turnaround time and improve deployment accuracy
- Managed "blocked" tasks and resource allocation to maintain steady momentum on high-priority dev builds.
- TechJoy SoftwareJunior Developer / Technical InternApril 2023 - October 2024 (1 year and 6 months)United States
- Supported full-stack development tasks and assisted in the deployment of web-based applications.
- Participated in daily standups and sprint planning, gaining deep insight into the Agile development lifecycle.
- Executed QA testing and bug reporting to ensure high-quality deliverables for client projects.
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Education
- Diploma of EducationNational Geospatial-Intelligence AgencyDiploma of Education
- High School Diploma, High School/Secondary Diplomas and CertificatesThe Institute of Notre DameHigh School Diploma, High School/Secondary Diplomas and Certificates