Freelancer profile translated to English.

Description

I assist handling agents such as Swissport, dnata, or Aviapartner in optimizing their customer service through specialized AI agents. I implement intelligent solutions capable of handling lost baggage tracking by phone and instantly processing passenger email flows. By automating these repetitive tasks, I offer your teams 24/7 support and an immediate reduction in their workload. You will thus transform your activity peaks into fluid and reliable management, ensuring maximum traveler satisfaction while drastically reducing your operational costs.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Genève (up to 50km)

Bershka
Assistant Manager
September 2021 - May 2022 (8 months)
Lausanne, VD, Switzerland
Team animation, reception of deliveries, assistance in setting up new collections, training and monitoring of the team, commercial analysis of collections.
Team Management Communication and Pedagogy Sales Management
Swissport (CH)
Baggage Litigation Agent
AVIATION AND AEROSPACE
June 2022 - Today (4 years)
Geneva, Switzerland
Passenger reception, creation of files for lost and/or damaged baggage, passenger support for cancelled flights, lost and found.
Operational Efficiency Customer Service
Maisons du Monde,
Assistant Manager
March 2021 - May 2021 (2 months)
Martinique
Team animation, Merchandising, team training.
Creation of a professional project
Business plan, aesthetic training (PhiAcademy).