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Alyson DurandAD

Alyson Durand

Customer service management

€150/day
Avignon, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alyson

Versatile and attentive to your needs, I would be delighted to use the skills acquired during my position as COO in a company specializing in customer service for the management of your store.


Throughout my career, I have had the opportunity to support many e-merchants in managing customer satisfaction, whether before, during, or after orders. As customer service is the image of the company, it is essential to know how to welcome, advise, and reassure, soft skills that I have developed in recent years with several hundred clients.


I am also available for various administrative tasks: - Manage your current administrative documents, - Manage your social networks, - Handle the telephone switchboard, - Manage mail and emails, - Draft documents and reports (note-taking and meeting minutes from Skype or recordings) - Computer filing and research, - Handle administrative procedures, - Manage calendars and appointments, - Research and comparative study of products and services (or market research), - Follow up on unpaid invoices and dispute resolution - Drafting correspondence, quotes, invoices, and administrative files, - Create and manage databases - Other: study on demand with a revised rate depending on the project. I am comfortable with IT tools such as Word, Excel, PowerPoint, Asana, FrontApp, Google Suite, Slack...

Thank you for taking the time to read this and I sincerely hope to work with you on your future projects! :)

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • Happy Client
    COO
    E-COMMERCE
    February 2020 - Today (6 years and 4 months)
    Paris, France
    Customer and supplier relations management - Secretarial - mailing - phoning - Document creation - Social Media Management - Current accounting - Prospecting - Customer service - Training of new recruits - Implementation of procedures - Procedure creation - KPI verification
    Customer service email Social networks Customer satisfaction

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Education

  • BTS SME Management Assistant
    Lycée Victor Hugo
    2017
    BTS Assistant de Gestion PME-PMI, Administration / gestion des petites entreprises
  • Google For Pros Webmarketing
    Google France
    2019
    Google Pour les Pros, Marketing digital

Skill set (18)

Categories

  • Other