Alyson Durand

Versatile and attentive to your needs, I would be delighted to use the skills acquired during my position as COO in a company specializing in customer service for the management of your store.

Throughout my career, I have had the opportunity to support many e-merchants in managing customer satisfaction, whether before, during, or after orders. As customer service is the image of the company, it is essential to know how to welcome, advise, and reassure, soft skills that I have developed in recent years with several hundred clients.

I am also available for various administrative tasks: - Manage your current administrative documents, - Manage your social networks, - Handle the telephone switchboard, - Manage mail and emails, - Draft documents and reports (note-taking and meeting minutes from Skype or recordings) - Computer filing and research, - Handle administrative procedures, - Manage calendars and appointments, - Research and comparative study of products and services (or market research), - Follow up on unpaid invoices and dispute resolution - Drafting correspondence, quotes, invoices, and administrative files, - Create and manage databases - Other: study on demand with a revised rate depending on the project. I am comfortable with IT tools such as Word, Excel, PowerPoint, Asana, FrontApp, Google Suite, Slack...

Thank you for taking the time to read this and I sincerely hope to work with you on your future projects! :)