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Álvaro U.ÁU

Álvaro U.

Senior Customer Success | SaaS Insurtech Fintech

€450/day
Madrid, ES
8-15 years
Customer Success Manager
Artificial Intelligence and Advanced Analytics
Change Management
Software Project Management
Software as a Service (SaaS)

Average response time: 1 hour

Freelancer profile translated to English.
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About Álvaro

If you have a technology solution or SaaS and your clients are not getting the most out of it, I can help.
I have over 13 years of experience at the intersection of technology and business.
Although I offer tailor-made services, projects usually start with one of these:
  • Customer Success Audit · 2 days. Complete review of your current CS process: metrics, account management, risk signals, and churn points.
  • Onboarding Process Design · 2 days. Structuring the new client onboarding process to reduce time to first value and minimize early account churn.
  • CS and Team Alignment Workshop · 1 day. Working session with your team to align Customer Success with product and sales, identify internal frictions, and define a joint action plan.
I work with companies that already have a product and want it to perform better, not with projects from scratch. If you are looking for someone who understands both the technical and business sides and has managed C-level relationships in demanding environments, let's talk.
Insurance
Banking and Financial Services
Consulting and Audits
Digital and IT Services
Software Publishing

  • Spanish

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

Can work on-site
Madrid (up to 50km)

Experience

  • Shift Technology
    EMEA Customer Success Manager
    January 2022 - Today (4 years and 7 months)
    Senior Customer Success Manager responsible for enterprise accounts within the technology sector. Management of C-level relationships, executive reviews, and alignment between client business objectives and product roadmap. Coordination of multidisciplinary teams.
    Customer Success Software as a Service (SaaS) ROI Artificial Intelligence Digital Transformation
  • Oracle
    Consulting Account Manager
    January 2018 - January 2022 (4 years)
    Development and execution of commercial strategy for the enterprise market in Spain, exceeding annual quotas of +€2M. Collaboration with C-level and delivery teams to implement digital transformation solutions based on cloud and big data.
    Sales Software Project Management Artificial Intelligence ROI Digital Transformation
  • Oracle
    Senior Business Analyst Consultant
    January 2014 - January 2018 (4 years)
    End-to-end management of over 30 national and international cloud and big data projects with more than 15 clients. Responsible for estimations, negotiations, proof of concepts, pre-sales, and delivery.
    Software Project Management IT Architecture Artificial Intelligence Strategic Consulting Pre-sales
Check out Álvaro's experience

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Education

  • Master in Strategic Project Management
    IE Business School
    2017
    Máster Superior en Dirección Estratégica de Proyectos
  • Computer Engineering
    Universidad Francisco de Vitoria
    Ingeniería Informática

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