Freelancer profile translated to English.

Description

I am an IT Support Technician with almost 20 years of experience in multiple IT areas. From a very young age, at 14, I began to develop technical knowledge, and from the age of 20, I started providing technical support, initially in home environments, including a period of work in Spain.

Over the last decade, I have worked for companies, and I am currently part of the support team of a multinational company based in the Netherlands. Throughout my career, I have specialized and certified in technologies such as Microsoft Azure, SCCM, and cybersecurity applied to the transport sector. Currently, I am pursuing the Cisco Cybersecurity Analyst certification, which reinforces my commitment to continuous updating and best practices in IT security.

My goal at Malt is to offer my services as a freelancer, contributing all my experience in technical support, systems administration, cybersecurity, and cloud solutions, helping companies and individuals solve complex problems, optimize their infrastructures, and strengthen their digital security.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Madrid (up to 50km)

Lognext
MECM Technician
BANKING AND INSURANCE
October 2022 - Today (3 years and 10 months)
Madrid, Spain
Designed, implemented, and maintained Microsoft SCCM infrastructure ensuring efficient and secure device management across the organization.
Created and managed software deployment packages and updates via SCCM, enhancing automation and compliance.
Configured and deployed security patches using SCCM and Windows Update for Business (WUFB), aligned with internal IT security policies.
Managed operating system deployment through task sequences, PXE boot, and in-place upgrades, optimizing provisioning workflows.
Diagnosed and resolved SCCM-related incidents, ensuring system availability and minimal downtime.
Automated repetitive tasks and scripted with PowerShell, reducing manual effort and human error.
Developed custom compliance reports for internal IT audits, improving visibility and regulatory adherence.
SCCM Active Directory Endpoint Security
AEGON
Level 1 and 2 Support Technician
BANKING AND INSURANCE
June 2018 - October 2022 (4 years and 4 months)
Madrid, Spain
Incident management, phone and on-site.

Use of ticketing tools, Remedy, Jira, and ServiceNow.

Active Directory user management: creation, deletion, group management and access, GPO.

Office365: Management of individual and shared mailboxes, license assignment, permissions, role management, SMTP and SIP configuration.

SCCM: deploy applications, machine inventory, packaging knowledge, remote assistance.

Virtual machine management: Citrix and Vsphere (Maintenance, Resource Management, profile management, storage.)

Network drive management: Access permissions, user profiles, backup synchronization, folder creation.
Windows 10 Windows Server Active Directory Microsoft Office SCCM Systems Administration Citrix ServiceNow
Tolsa
IT Technician
May 2018 - June 2018 (1 month)
Madrid, Spain
Role: Handling hardware and software incidents, using ticketing tools, computer imaging, configuring printers and network drives, on-site computer installation, connecting peripheral devices, email configuration, software installation, computer equipment maintenance, user management (password resets, creating users, permission management, etc.), remote assistance to branches both nationally and internationally (UK, USA, France, Senegal, Turkey, and Netherlands), etc..