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Alvaro Hinojosa MendozaAH

Alvaro Hinojosa Mendoza

Operations and Engineering Consultant - Specialist

€300/day
Ciudad de México, MX
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alvaro

Industrial Engineer specializing in the digital and operational transformation of critical processes. With a solid background in CAD/CAM and logistics operations management, I have increased the efficiency of technological teams by 25% through the standardization of after-sales processes and the implementation of strategic work plans. My approach combines engineering rigor with technological agility: Automation and Control: Expert in developing customized solutions (like AppSheet) for Backorder monitoring, inventory management, and Key Performance Indicator (KPI) control. Logistics Optimization: Specialist in mapping Order-to-Cash (O2C) processes, achieving 30% reductions in order management times and freight optimization across LATAM. Technical and Customer Service Management (SAC): Responsible for coordinating the entire supply chain, from route planning and technical service schedules to export and regulatory compliance. I have technical training in Mechatronics and DC-3 certifications in safety and handling of hazardous materials, which allows me to understand operations from the technical base to senior management. My goal is to help companies eliminate bottlenecks through continuous improvement and the implementation of intelligent management systems.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • "LeafDental".
    Head of Customer Service CAD-CAM
    LOGISTICS AND SUPPLY CHAIN
    August 2024 - Today (1 year and 10 months)
    Responsible for comprehensively coordinating the entire logistics process related to the delivery, installation, and training of CAD-CAM equipment. Responsible for organizing, planning, and optimizing the schedule of activities for the Technical Service Department, taking into account an exhaustive analysis of the conditions of the intervention sites, the estimated time for each task, and available resources. Design and implementation of Backorder monitoring and reporting for dental manufacturing equipment, in order to identify, prioritize, and manage pending product deliveries. Responsible for the management and control of commissions for the Technical Service Department and Call Center staff. This process involves the calculation, review, and validation of commissions. Administration of processes associated with foreign trade export.
    Inventory Management Logistics Administration Strategy
  • "GTM Caldic".
    Logistics Analyst
    June 2023 - August 2024 (1 year and 2 months)
    Implementation and presentation of controls and KPIs in the logistics and accounting area. Generate reports and analyses of sales orders in relation to freight expenses for all warehouses in Mexico. Implementation of delivery control and daily evidence for OTIF improvement. Generate sales invoices and shipping documentation (integrated a requirements base). In five months, I achieved a job promotion from logistics assistant to analyst. Standardization of the invoicing process at LATAM level (reduction of incidents).
  • Universidad Politécnica del Valle de México.
    Research Assistant.
    April 2022 - April 2023 (1 year)
    Collaboration with TEC de Monterrey Campus Edo.Méx. and Santa Fe, as well as UAM Azcapotzalco, conducting various tests oriented towards tribology. Analysis of XRD data – comparison and review of studies. Operation of tribological equipment – control and comparison of tests. Issue reports and analysis of results. Professional internship.

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Education

  • Mechatronics Technician
    CBT. Gabriel V. Alcocer Cuautitlán
    2018
    Técnico en Mecatronica
  • Industrial Engineering
    Universidad Politécnica Del Valle De México Tultitlan
    2021
    Ingeniería Industrial

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