AKAbout Alp
A transformational leader with over 25 years of expertise in customer experience management, contact center strategy, and business process reengineering. A published author of two influential books and a sought-after keynote speaker, he is a recognized thought leader shaping industry best practices. Alp specializes in driving operational excellence, digital transformation, and customer satisfaction through innovative, actionable strategies, impacting organizations across diverse industries. His execution-oriented approach ensures measurable results, making him a trusted advisor for businesses seeking to elevate their customer experience and operational efficiency.
English
Native or bilingual
Turkish
Native or bilingual
Can work on-site
Istanbul (up to 50km)
Experience
- UNIQ ConsultingFounder and CEOFebruary 2007 - Today (19 years and 5 months)Alp Kohen established UNIQ Consulting to provide strategic and operational consulting services for international platforms in customer experience management, contact centers, business process reengineering, and operational excellence. Through his leadership, UNIQ has built a proven track record of delivering successful projects by understanding the unique challenges faced by each organization and developing tailored solutions. Kohen's solutions are designed to improve efficiency, reduce costs, and enhance customer satisfaction.Alp Kohen has successfully delivered business process reengineering, operational excellence, and strategic CX consultancy services to more than 45 companies across various industry sectors, including aviation, telecommunications, finance, consumer goods, automotive, retail, e-commerce, BPOs, and insurance.Through UNIQ Training, Kohen has established a leading position in the training and consulting industry, where he designs and delivers customized development programs that achieve measurable, long-term results for organizations.
- CONNECT CALL CENTER SERVICESFounder & Chief Executive OfficerJanuary 2005 - January 2007 (2 years)After launching his first BPO company in 2005, he undertook projects & operations for clients operating in Turkey and abroad and offered consultancy and training services in CX, Strategy, and Technology design. After two very successful years, he made his exit through an M&A.
- SISTEMA CONSULTING SERVICESManaging PartnerJanuary 1999 - January 2005 (6 years)Along with his management duties in the company, he offered management consultancy services and provided training services to many companies, especially to call centers on subjects like process design, change management, customer experience design & improvement.
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Education
- MSc – Hotel ManagementSurrey University1991MSc – Hotel Management
- Bachelor of ScienceIstanbul University1989BSc – Business Administration