Freelancer profile translated to English.
Back to original languageAbout Alpay
IT Support & System Administrator with a focus on stable IT infrastructures and fast problem-solving
I support companies in operating their IT systems reliably and efficiently. Through my practical experience in 1st and 2nd level support as well as system administration, I am able to quickly analyze and sustainably solve problems.
My focus is on Microsoft 365, Active Directory, and Windows Server environments. I work in a structured, solution-oriented manner and maintain an overview even in stressful situations.
My services at a glance:
- IT Support (1st & 2nd Level, Remote & Onsite)
- Administration of Microsoft 365 and Active Directory
- User and rights management
- Error analysis and troubleshooting
- Installation, configuration, and maintenance of clients and servers
- Support for rollouts and migrations
I attach great importance to clear communication and quick implementation so that your IT runs smoothly and downtimes are minimized.
I look forward to exciting projects and successful cooperation.
German
Native or bilingual
Turkish
Native or bilingual
English
Basic
Can work on-site
Köln (up to 50km)
Experience
- QCG COMPUTER GMBHIT SUPPORT & SERVER PRODUCTIONJanuary 2025 - December 2025 (11 months)Köln, Germany
- Installation, configuration, and imaging of server systems for
- international customers
- Performing functional tests and error analyses in the production environment
- Quality assurance and documentation of IT processes
- Technical support for employees and provision of
- Hardware
- Collaboration with technical teams to optimize processes
- MAGNA POWERTRAINIT SUPPORT & SYSTEM ADMINISTRATIONJanuary 2024 - December 2024 (11 months)Köln, Germany
- 1st & 2nd Level Support for end users (Onsite & Remote)
- Processing of tickets including prioritization and documentation
- Setup, maintenance, and replacement of workstations
- Error analysis and resolution of hardware and software problems
- Support of the IT infrastructure during ongoing operations
- ZSU GMBHIT Support SpecialistSeptember 2023 - January 2024 (4 months)Köln, Germany
- Support of Windows servers and clients
- Administration of Active Directory (users, groups, policies)
- Setup and support of Microsoft 365
- Performing updates and security measures
- Network and error analysis
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Education
- IT Specialist for System IntegrationGeorg-Simon-Ohm Vocational College2024Fachinformatiker für Systemintegration
- Information Technology Assistant / University of Applied Sciences Entrance QualificationAdolf-Kolping Vocational College2021Informationstechnischer Assistent / Fachhochschulreife