Freelancer profile translated to English.

Description

I help companies structure their customer acquisition and relationship to generate more results, with a data-driven and business-oriented approach.

A marketing & digital profile with experience at Google/YouTube, Logitech, and Microsoft, I bridge the gap between strategy, execution, and management.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Microsoft
Customer Success Manager / Communications Manager
October 2025 - Today (8 months)
Managed post-sales Customer Success programs to support the adoption of Microsoft 365, Modern Work & Business Applications solutions
Led and developed Customer Success Clubs (Modern Work, Copilot for M365, Power Explorers) gathering 50 to 200+ clients per session
Designed and managed an editorial calendar aligned with Microsoft priorities and client needs
End-to-end organization of events: invitations, registration pages, reminders, live moderation, replays, and post-event follow-up
Created high-value adoption content: newsletters, short videos, 1-minute formats, one-pagers, Viva Engage posts
Collaborated closely with CSAM, CSA, Sales, and Marketing teams to align adoption, satisfaction, and business impact
Analyzed engagement and performance KPIs (participation, feedback, usage) to continuously optimize formats and themes
Facilitated client communities (+1,300 members) by encouraging best practice sharing and field feedback
Contributed to cross-functional initiatives around AI, Copilot, Agents, and business use cases, with a strong educational component
Brought a creative and experience-oriented approach (innovative formats, storytelling, technical simplification)
Project Management Event Management Artificial Intelligence Facilitation Sales
GOOGLE FRANCE
YouTube Media, Display / Video Apprentice
September 2023 - September 2024 (1 year)
Supported Sales teams in Dublin and Paris in managing 140 key LCS accounts (Gaming, Luxury, Finance...) across more than 5 pods (Audio, AB&C, Social, YouTubeSelect / Sports, Programmatic)
Developed newsletters and resources demonstrating the power of YouTube (GenZ, audiences, Ads products, advertising inventories...) for agencies, clients, and internally
Conducted competitive analysis (+30 creations), resulting in a 36% increase in YoY platform revenue
Strengthened YouTube's position as an advertising platform, optimized our clients' advertising strategies...
Social Media Marketing Google AdWords SEO SEA
LOGITECH
B2B Marketing Manager Assistant
September 2024 - September 2025 (1 year)
Supported the B2B Marketing Manager in executing marketing strategies, digital campaigns, events, and content management
Managed lead generation, newsletters, and localized sales materials (sales presentations, product sheets, case studies, videos...), tracked and reported results using Salesforce and Tableau
Collaborated with cross-functional teams (40 KAM B2X) and agencies to optimize marketing efforts and ensure a high ROI
Marketing Project Management