Alizée Harel-Roussel

Handling customer tickets by phone, chat, and email, ensuring quick resolution. Using customer service tools for ticket tracking and management (Oracle, Genesys, Square, Slack, Notion...). Prioritizing and processing requests based on urgency and complexity. Monitoring customer satisfaction and feedback to improve user experience and internal processes.

Creation and management of a micro-enterprise specializing in custom clothing design for men and women. Complete management of the business: order taking, design conception, material selection, piece creation, and administrative follow-up. Personalized customer relations, ensuring a unique and tailor-made experience. Development of a loyal customer base through quality service and artisanal know-how.

Execute the first model for different clients. Provide analysis of the study to facilitate the rest of the industrial process. Verify technical files, patterns, and validate their accuracy. Judge assembly techniques for quality standards. Supervise and coordinate production stages, ensure quality of finishes and adherence to deadlines, while managing a team.