Freelancer profile translated to English.
Back to original languageAbout Ali
Certified ServiceNow Consultant CSA with 5 years of experience on ITSM projects for major international clients.
Specialized in:
ServiceNow ITSM
CMDB / CSDM
Flow Designer
Service Request
Knowledge Management
IT process automation
I intervene on: ✔ ServiceNow Implementation and Optimization
✔ CMDB/CSDM Structuring
✔ Automation via Flow Designer
✔ Incident and Request Management
✔ ITIL Process Improvement
✔ Business Team Support and Coaching
Notable Experience: • Deloitte Canada (remote) — Knowledge Management, Service Request, CMDB
• DXC Technology — projects for BNP Paribas and Schaeffler France
Methodology:
Agile / Scrum
ITIL
Quality and performance-oriented approach
Immediately available for full remote.
Quick response guaranteed within 2 hours.
Arabic
Native or bilingual
French
Fluent
Spanish
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- DeloitteServiceNow ConsultantTECHJanuary 2025 - January 2026 (1 year)Canada-Analysis and development of user stories -Knowledge Management -Service Request -CMDB -Having a global view of all ITSM widgets/features and the fixes applied with the latest release -Development and configuration of portal -Development of integrations using ServiceNow spokes or integration hub
- DXC Technology Maroc / AirBus,ServiceNow ConsultantTECHMay 2022 - February 2024 (1 year and 9 months)Hybride, Montpellier, France-Development and integration of client specifications on ServiceNow. -CMDB Management -Incident Resolution -IRE Management and Manipulation -Problem Management. -ServiceNow ITSM. - Knowledge Management. - Creation and manipulation of Flow Designer. -Participation in various client meetings and work under Agile Scrum methodology
- DXC Technology MarocServiceNow ConsultantTECHJuly 2021 - April 2022 (9 months)Schaeffler, Lanškroun, EK, Czechia-Development and integration of client specifications on ServiceNow. -Creation and customization of item catalogs & Variable Sets -Creation and manipulation of Flow Designer to meet different requirements -Ensure and monitor DEFECT resolution. -Agile SCRUM Methodology: Participation in various meetings, Daily meeting, retrospective.
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Education
- State Engineering Degree in Computer ScienceMoroccan School of Engineers2019Diplôme d'ingénieur d'état en informatique
- Bachelor of Science and Technology in Computer EngineeringFaculty of Science and Technology2015Licence science et technique en Génie Informatique
Certifications
- ServiceNow Certified System AdministratorServiceNow
- Scrum Foundation Professional CertificateCertifPro