About Alix
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- YousignBusiness Operations ManagerMay 2024 - Today (2 years and 1 month)
- Administration and optimization of Salesforce for the Revenue, Care, and Customer Success teams
- Structuring outbound processes to improve team efficiency: implementing lemlist as an outreach tool
- Implementing optimized portfolio management for Account Executives.
- Deployment of Modjo to all sales teams (Sales, SDR, CSM).
- Integration of AI tools to boost sales performance and personalization of approaches.
- AlmaOperations ManagerMarch 2022 - May 2024 (2 years and 2 months)
- Management and optimization of the internal tool stack (Aircall, Zendesk, Modjo, SalesLoft) in line with the needs of field teams
- Implementation of targeted automations via SalesLoft & Customer.io to streamline sales communications.
- Salesforce Product Owner for the Onboarding teams
- Analysis of Onboarding performance: creation of dashboards and reporting.
- Monitoring of KPIs related to solution deployment to ensure effective adoption
- Structuring handover processes between sales teams and customer success teams.
- ElinoiSales OperationsSeptember 2021 - February 2022 (5 months)Paris, France
- Configuration and management of the CRM (Hubspot)
- Creation of the prospect lifecycle journey
- Management of inbound leads: qualification, negotiation, closing
- Creation of reporting dashboards
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Education
- Msc ManagementEMLYON Business School, Campus2017Msc Management & Operations
- ECS Preparatory ClassesLycée Ampère,Classes Préparatoires ECS