Freelancer profile translated to English.
Back to original languageAbout Alioune
Passionate about Sales and Salesforce in particular, I am a highly motivated sales professional with over a decade of experience.
I excel in account management, and my five years as a Salesforce consultant have given me unique insights into the intricacies of creating value for clients through new technologies.
My main skills include:
- CRM and Enhanced Customer Experience
- Project Requirements Gathering
- Functional Requirements Analysis
- Salesforce Expertise: I am proficient in Salesforce platform administration, levels 1 and 2 TMA support, and configuration, providing effective and efficient solutions.
- Agile Project Management
- Sales Cloud and Service Cloud
- Request & Bug Management
Here are the missions I regularly propose:
- Project management
- CRM Audit
- Salesforce Solution Architect
- Salesforce Administration
- Custom solution development on Salesforce (Apex, LWC…)
- Salesforce solution integration
- CRM Migration
- Salesforce solution deployment
- Customer journey design on Marketing Cloud
- AMPScript development on Marketing Cloud
With a strong motivation to improve customer experience, I am a certified Product Owner and Salesforce (AppBuilder, Administrator, Sales Cloud, Service Cloud, Field Service Lightning, Associate, Business Analyst).
By combining my extensive experience with a passion for technology and a commitment to improving customer experience, I am well equipped to support and lead Salesforce and Agile projects.
Feel free to contact me to discuss how I can help optimize your CRM operations and achieve your goals.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Client : Secteur - Expérience Client & MobilitéProduct Owner Salesforce CorporateAUTOMOBILEJune 2024 - Today (2 years)Paris, FranceProduct Owner Salesforce - Corporate SalesSector: Customer Experience & MobilityAs a Salesforce Product Owner, I bridge the gap between corporate strategy and customer needs, while ensuring the efficient execution of teams.**Key Responsibilities**:▪ Product Planning: Develop a vision and roadmap aligned with business objectives and customer needs.▪ Stakeholder Management: Collaborate with multidisciplinary teams to gather requirements and prioritize high value-added features.▪ Agile Methods: Participate in agile ceremonies (sprint planning, daily meetings, retrospectives) to ensure continuous delivery.▪ Training & Support: Train and support end users in 28 countries for optimal use of Salesforce.▪ User Acceptance Testing (UAT): Coordinate user acceptance testing to ensure quality and usability.▪ Performance Monitoring: Define and track KPIs to evaluate product success and guide data-driven decisions
- TNP CONSULTANTSSenior Consultant SalesforceDIGITAL AND ITMay 2023 - November 2023 (7 months)Levallois-Perret, FranceSenior Consultant within the Digital & Solution Business Unit - PracticeSalesforce.As a functional consultant on Salesforce, I support clientson staffed missions and also TNP's internal businesses to adoptSalesforce.Missions:
- Support businesses on their Salesforce functional needs
- SF4TNP: Reports & Dashboard, Marketing Campaign Tracking
- Collaborate with the project team on RUN monitoring: Bug Management &
EvolutionSupport and monitor Salesforce Certifications & partnerships - ESSEC Business SchooolSALESFORCE Cross-functional Project ManagerEDUCATION AND E-LEARNINGMarch 2022 - March 2023 (1 year)Cergy-Pontoise, FranceAs a Project Manager on the 2 functional scopes of EEDA and CRM (both on projects and support):- Collaborate with the Project Management Department: reporting & project monitoring- Business workshops to collect, understand, analyze and formalize business needs: Backlog/US- Management of complaint tickets with the support team and follow up on requested changes- Follow up on business processes and user manual for user training
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Education
- Master 2 - Management International TrilingueUniversité Paris Est France2010Commerce International spécialité Marché Anglophone, Europe du Nord, Bassin Méditerranéen
- Consultant CRM Salesforce CertifiéFitec2018CRM & expérience client augmentée | Recueil des besoins projets | Analyse fonctionnelle du besoin | Gestion de projet Agile | Salesforce : administration de la plateforme (programme des certifications ADM201 et ADM211)