Freelancer profile translated to English.
Back to original languageAbout Alioune
Senior Salesforce Business Analyst with over 10 years of experience in international environments (software editing, consulting, and energy), I help teams secure their Salesforce projects.
I am involved in clarifying needs, specifications, testing (UAT), and user adoption to ensure reliable and usable solutions.
Accustomed to complex environments, I bridge the gap between business and technical aspects to facilitate communication and secure delivery.
Available remotely, I undertake short-term assignments during evenings and weekends.
My expertise
I specialize in supporting Salesforce projects from a functional perspective, with strong expertise in understanding business needs and validating solutions.
I have worked in complex environments involving international users, critical CRM systems, and Agile delivery cycles.
My areas of intervention
1. UAT / Functional Acceptance Testing
Test plan definition
Test case writing
Acceptance campaign execution
Defect tracking
Deliverable validation
2. Business Analysis
Business needs gathering
User Story writing
Process analysis
Functional workshop facilitation
3. Documentation & adoption
User guides
Functional documentation
Training materials
Change management support
4. Environments & tools
Salesforce Sales Cloud / Service Cloud
Jira / Confluence
Agile / Scrum methodology
Reporting tools and advanced Excel
5. Engagement model
I offer flexible remote assignments, tailored to the specific needs of project teams:
- Evenings
- Weekends
- Short assignments (1 to 5 days)
My added value
- Strong functional vision of Salesforce projects
- Ability to secure testing and go-live phases
- Clear communication between business and technical teams
- Multi-sector experience (consulting, software, energy)
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- BoralexCRM Product Owner – Salesforce | IT Business AnalystENERGY AND UTILITIESJune 2025 - Today (1 year and 2 months)Passionate about optimizing business processes and leveraging data, I support teams in defining, structuring, and evolving their CRM tools, particularly on Salesforce.
Responsibilities:
- Gathering and formalizing business needs related to the management of land, owners, contacts, and land contracts.- Steering the functional evolution of Salesforce CRM in conjunction with technical teams.- Analyzing regulatory and functional specificities by geographical area (Europe, UK, Canada, Quebec, USA).- Structuring ownership data to improve its exploitation and reliability.- Contributing to the continuous improvement of CRM processes and tools. - Client : Secteur - Expérience Client & MobilitéProduct Owner Salesforce CorporateAUTOMOBILEJune 2024 - Today (2 years and 2 months)Paris, FranceSalesforce Product Owner - Corporate SalesSector: Customer Experience & MobilityAs a Salesforce Product Owner, I bridge the gap between corporate strategy and customer needs, while ensuring the effective execution by the teams.**Key Responsibilities**:▪ Product Planning: Develop a vision and roadmap aligned with company objectives and customer needs.▪ Stakeholder Management: Collaborate with multidisciplinary teams to gather needs and prioritize high-value features.▪ Agile Methods: Participate in agile ceremonies (sprint planning, daily meetings, retrospectives) to ensure continuous delivery.▪ Training & Support: Train and support end-users in 28 countries for optimal Salesforce usage.▪ User Acceptance Testing (UAT): Coordinate user acceptance tests to ensure quality and usability.▪ Performance Monitoring: Define and track KPIs to evaluate product success and guide data-driven decisions.
- TNP CONSULTANTSSenior Consultant SalesforceDIGITAL AND ITMay 2023 - November 2023 (7 months)Levallois-Perret, FranceSenior Consultant within the Digital & Solution Business Unit - Salesforce Practice.As a functional consultant on Salesforce, I support clients on staffed missions and also internal TNP teams in adopting Salesforce.Responsibilities:
- Support business units with their functional Salesforce needs
- SF4TNP: Reports & Dashboards, Marketing Campaign Tracking
- Collaborate with the project team on RUN support: Bug Management & Evolution
Support and monitor Salesforce Certifications & partnerships
Recommendations
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Education
- Master 2 - Trilingual International ManagementUniversité Paris Est France2010Commerce International spécialité Marché Anglophone, Europe du Nord, Bassin Méditerranéen
- Certified Salesforce CRM ConsultantFitec2018CRM & expérience client augmentée | Recueil des besoins projets | Analyse fonctionnelle du besoin | Gestion de projet Agile | Salesforce : administration de la plateforme (programme des certifications ADM201 et ADM211)