Aline Sevillano

✨ Certified professional coach, adult trainer, NAPSO therapist, and freelance Customer Success Manager, I support organizations and individuals in their sustainable performance, customer relations, and quality of work life challenges.

👉 I intervene on 2 complementary axes:

Human Support & QWL: individual coaching, skills assessments, training (stress management, health prevention, team cohesion).

Customer Success Management & Customer Relations:

• B2B account management and loyalty,

• Operational and strategic monitoring,

• Optimization of customer experience and satisfaction development,

• Change management and adoption of tools/services.

💬 What sets me apart:

13 years of experience in commercial, operational, and customer relations management roles in luxury hospitality,

a strong focus on customer satisfaction and results,

a dual expertise in human support & customer relations that allows me to understand both business and human challenges.

🎯 My clients call on me for both change management missions and customer support, with a human, proactive, and solution-oriented approach.