Description

I've moved around a lot in my life. Different cities, different companies, different industries. Every move forced me to level up and learn as much as I could in a very short period of time.

Started in AI data curation at Apple, got promoted, then kept stacking new skills with every move: content moderation at Google, localization PM at Wordbank, IT PM running full system migrations at McLane, and most recently managing high priority technical escalations for Microsoft's Azure AI team.

People sometimes see the job hopping on paper and assume instability. It's actually the opposite. Every relocation meant walking into a new team, a new tech stack, a new set of expectations, and figuring it out fast. That's basically the whole job description for a PM anyway.

What I actually do: keep complex, cross functional projects moving, translate chaos into clear priorities, and make sure the people I work with know what's happening. I've run Agile teams, built knowledge bases that cut escalations by 30%, migrated 500+ employees to new systems with minimal downtime, and kept client facing budgets under control while still hitting deadlines early.

If your project needs someone who can walk in, read the room fast, and just get it organized, that's me.

Industry field of expertise

Languages

English
Native or bilingual
Russian
Native or bilingual

Workplace preferences

Can work on-site

Denver (up to 40km)

Microsoft
Technical Project Manager (Contract)
TECH
August 2024 - July 2025 (11 months)
Austin, TX, USA
Served as the main point of contact for high-priority customer escalations, coordinating resolution efforts and updating leadership.
Managed triage and resolution of 100+ customer incidents per month and a high daily ticket volume, meeting SLAs and minimizing service impact.
Improved incident management workflows by reducing duplicate tickets, clarifying priorities and streamlining communication between teams.
Led the creation of internal knowledge base documentation, cutting repeat escalations by nearly 30% and speeding up troubleshooting for engineers and support teams.
Used data from ServiceNow and ICM to build reports and dashboards in Excel and Power BI, helping leadership track trends and make faster decisions.
artificial intelligence Data analysis customer service Microsoft Azure Azure DevOps
McLane Company
IT Project Manager
LOGISTICS AND SUPPLY CHAIN
September 2023 - August 2024 (11 months)
Temple, TX, USA
Managed cross-functional IT and logistics projects, providing clear updates to leadership to ensure alignment and on-time delivery.
Led vendor-driven launches of digital ordering platforms, network/security upgrades and cloud systems across multiple distribution centers, improving onboarding speed, remote access and operational reliability.
Drove large-scale system migrations, including moving 500+ employees to a cloud project management platform and centralizing supplier data, reducing downtime and improving data accuracy.
Compliance Change Management Supply chain Team management Digital Transformation
Wordbank US
Project Manager, Client Services
DIGITAL AND IT
November 2022 - June 2023 (7 months)
Denver, CO, USA
Delivered 49 creative and localization projects within eight months, meeting deadlines and exceeding client satisfaction targets.
Managed budgets, timelines and linguistic resources using Trados Studio, MemoQ and internal tools while keeping cost of service below 50%.
Partnered with clients to design tailored localization solutions, completing 40% of projects ahead of schedule and driving strong repeat engagement.
Project Management customer service Communication Cost Reduction Strategic planning