Freelancer profile translated to English.

Description

Virtual assistant with experience in email management, agenda organization, and customer service via WhatsApp and Telegram.

I help companies and entrepreneurs maintain orderly communication, respond to their clients quickly, and optimize their time.

Services:

Email management

Agenda and appointment organization

Customer service (WhatsApp and Telegram)

Message follow-up

Availability: 4 to 5 hours daily

Modality: Remote

Industry field of expertise

Languages

Spanish
Native or bilingual
Romanian
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

BOLD. Romania
Virtual Assistant
AUTOMOBILE
November 2025 - Today (9 months)
Bucarest, Romania
Customer service: respond to user inquiries about services, payments, billing, or platform usage, via WhatsApp, email, or chat;

Email management: organize inboxes, respond to frequent messages, and escalate important cases;

Administrative support: data entry and update, request tracking, and internal task support;

Agenda organization: coordination of appointments, calls, or meetings;

Case follow-up: continue with requests or claims until resolution;

Clear and fast communication: ensure timely responses and a good customer experience;
Agenda management Customer service Network administration Telegram Email management
Avangarde
Surveyor
PUBLIC SECTOR
October 2025 - January 2026 (3 months)
Bucarest, Romania
Make calls to conduct surveys following an established script;

Explain the objective of the survey clearly and respectfully, always requesting the consent of the respondent;

Record responses accurately and completely in the corresponding system or form;

Resolve basic respondent questions;

Approach people politely in public spaces;

Correctly identify the target audience for the survey;

Conduct face-to-face surveys following established instructions;
Public relations Network administration Email management
PreparaCorreos.com
Academic Advisor - Part-time (remote)
PUBLIC SECTOR
August 2025 - January 2026 (5 months)
Madrid, Spain
Academic advisor for Correos civil service exams;

Make phone calls to prospective students to inform them about the call, requirements, and training;

Advise on the enrollment process and follow up with students;

Send information via email and WhatsApp;
Customer service Network administration Email management