Freelancer profile translated to English.

Description

I am an IT Digitalization Manager at Mercedes-Benz BKK with a total of 16 years of professional experience, 9 of which are in IT. My focus is on the successful implementation of digitalization and transformation projects – from the introduction of CRM and DMS systems to app development and end-to-end solutions.

Thanks to my experience as a process engineer in automotive production, I bring a deep understanding of automation, continuous improvement, and project management, and can optimally connect technical requirements with business goals. Additionally, I have gained leadership experience as a deputy team leader and know how to motivate teams and successfully bring projects to completion.

Added value for your projects: With my broad expertise, my interface competence, and my hands-on mentality, I shape digitalization holistically – efficiently, practically, and future-oriented.

Industry field of expertise

Languages

German
Native or bilingual
Arabic
Native or bilingual
English
Conversational
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Mercedes Benz Bkk
IT System Engineer
DIGITAL AND IT
April 2017 - October 2020 (3 years and 6 months)
28 Bremen, Germany
CRM System Implementation: Planning, implementation, and optimization of CRM systems to improve customer relationships and sales processes.
• Project Management: Leading and coordinating projects while adhering to schedules, budgets, and quality standards.
• App Development: Conception, development, and rollout of mobile applications to support business processes.
• DMS System: Introduction and management of document management systems for efficient storage, management, and tracking of company documents.
• End-to-End Solutions: Implementation of holistic, integrated IT solutions from requirements analysis to final handover and support.
IT-Projektmanagement Customer Relationship Management (CRM) App Entwicklung Datenmanagement End to End Lösungen
Mercedes Benz
Process Engineer
AUTOMOBILE
May 2014 - April 2017 (2 years and 11 months)
Bremen, Germany
• Staff Leadership: Supporting the team leader in coordinating, motivating, and guiding the team to ensure smooth production processes.
• Quality Assurance: Monitoring production processes, ensuring compliance with quality standards, and implementing improvement measures.
Automation: Planning, implementation, and optimization of automated production processes to increase efficiency, quality, and throughput.
• CIP (Continuous Improvement Process): Identifying potential for improvement, implementing optimization measures, and sustainable process improvement in manufacturing.
• Project Management: Leading and coordinating projects in production, including time, resource, and budget planning, as well as coordination with interdisciplinary teams.
Mitarbeiterführung KVP Automatisierung Qualitätssicherung Prozessoptimierung
Mercedes-Benz BKK
IT Project Manager
HEALTH AND WELLNESS
June 2023 - Today (3 years)
Bremen, Germany
Digitalization & App Development: Leading the ongoing further development of the BKK insured persons' app
• Customer Relationship Management (CRM): Conception and optimization of CRM processes to improve communication and retention of insured persons, especially at digital contact points
• Complete Solutions: Managing the end-to-end integration of processes
• IAM (Identity and Access Management): Implementation of audit-proof identity and access management strategies to comply with GDPR and Telematics Infrastructure (TI) requirements.
• Authentication Systems: Responsibility for secure authentication of insured persons for ePA and TI applications using state-of-the-art security standards.
• Change Management Technology:
Responsible leadership of IT projects with a strong organizational change impact in the insured persons' and employees' environment. Managing change for the DMS and CRM systems to ensure high user acceptance and process compliance throughout the BKK.
IT-Projektmanagement IT-Strategie Change and Transformation Management Identity and Access Management (IAM) Customer Relationship Management (CRM)