Freelancer profile translated to English.
Back to original languageAbout Alima
Holder of a Master 2 in Linguistics and FLE Didactics, as well as a Master 1 in Language Sciences, I have built a varied career combining education, management, support, and compliance.
I started in the administrative management of a driving school, where I was responsible for file tracking, course scheduling, and communication with the prefecture.
I then worked as a Corner Manager at FoodChéri, where I was in charge of operational management, field team monitoring, and their training on internal tools.
For the past 4 years, I have been working at Malt within the Compliance team, where I contribute to the verification of freelancers' legal documents, the implementation of verification support, and team training on these processes.
This position has allowed me to develop real expertise in compliance, clear communication, and organization.
Curious and rigorous, I like to understand how things work, structure information, and improve processes to make them simpler and more efficient.
Do not hesitate to contact me if you would like to know more or discuss my profile!
French
Native or bilingual
English
Basic
Arabic
Native or bilingual
Spanish
Basic
Can work on-site
Paris (up to 30km)
Experience
- Malt Community SACustomer ComplianceCONSULTING AND AUDITSDecember 2021 - Today (4 years and 6 months)Paris, FranceImplementation and management of Compliance support dedicated to the verification of freelancers' legal documents (vigilance certificates, meeting minutes, URSSAF certificates, etc.).Main responsibilities:Complete creation and structuring of the URSSAF documentary verification process, from A to Z.Compliance checks and validation of documents according to legal requirements.Monitoring and support of freelancers to ensure the regularity of their tax and social situation.Coordination with internal teams (Customer Care, Legal, Product) to optimize the verification process.Design and launch of a Notion training space dedicated to compliance.Training and support of the Customer Care team (presentations, shadowing, post-training follow-up).Contribution to the continuous improvement of internal resources (FAQs, automatic messages, control tools).
- FOODCHERICorner ManagerRESTAURANTS AND FOOD SERVICEJune 2018 - December 2021 (3 years and 6 months)Paris, France
- Complete management of a FoodChéri point of sale within a partner company: reception, inventory, order placement and tracking.
- Training and support of new employees on internal tools and operational procedures.
- Monitoring customer satisfaction and coordination with the support department for incident resolution.
- Analysis and reporting of field needs to optimize customer experience and internal processes.
Reviews
Stéphanie
Malt Community SA
Reviewed on 2/12/2024
Stéphanie
Malt Community SA
Reviewed on 10/19/2023
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Education
- Master 2 in Linguistics and FLE Didactics/Language SciencesCergy-Pontoise2017Ce Master m'a permis d’acquérir une solide expertise dans l’analyse du langage et dans l’enseignement du français langue étrangère (FLE). Le programme couvre à la fois les aspects théoriques de la linguistique (phonétique, syntaxe, sémantique, pragmatique, sociolinguistique, analyse du discours) et les approches didactiques appliquées à l’enseignement du français à des publics non francophones.
Skill set
Categories
- Other