Freelancer profile translated to English.

Description

As a Salesforce consultant, I am involved in the different phases of CRM projects: Business Scoping, solution configuration, functional testing, training, and user support.

My experience with Salesforce Sales, Service, and Agentforce has allowed me to develop a strong ability to translate business needs into concrete solutions, as well as a good command of standard functionalities and advanced configurations.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

10.55
Salesforce Consultant
CONSULTING AND AUDITS
June 2025 - April 2026 (10 months)
Paris, France
Implementation of a Service AI agent that responds to customer requests (web2case & email2case)

Technologies: SALESFORCE SERVICE, AGENTFORCE

• Business needs scoping
• Solution design
• Agent configuration
• Facilitation of review workshops and demos with users
• Testing, acceptance, and end-user support
• Writing functional documentation
Salesforce Functional Configuration Agentforce Needs Analysis AI Agent
UMAN GROUP
Salesforce Consultant
CONSULTING AND AUDITS
July 2025 - April 2026 (9 months)
Paris, France
Implementation of a business solution for managing the activity of the application

Technologies: SALESFORCE SALES

• User administration: management of roles, profiles, groups, and permissions.
• Solution configuration: fields, custom objects, record types, dynamic layouts.
• Implementation of automations via Flow Builder, Process Builder, and workflow rules.
• Creation of a specific application for business needs: creation of fields, custom objects, flows
• Design of custom reports and dashboards.
Needs Analysis Salesforce Automation Dashboard Salesforce Configuration
SIPPERREC
Salesforce Consultant
CONSULTING AND AUDITS
June 2025 - August 2025 (2 months)
Paris, France
Realization of a POC as part of a pre-sales effort

Technologies: SALESFORCE

• Understanding business needs
• Solution design & writing User Stories
• POC configuration
• Creation of demonstration deliverables (videos)
Needs Analysis Salesforce Configuration Functional Configuration Functional Documentation Functional Specifications