Freelancer profile translated to English.

Description

My name is Aliénor, a graduate of ISCOM Paris, I quickly turned to a customer relations profession that suits me better. I like to create a connection with my client, understand their needs, and support them with their issues.

A true problem-solver, I love challenges.

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km)

Treatwell
Customer Success Manager
SOFTWARE PUBLISHING
November 2021 - Today (4 years and 7 months)
Paris, France
• Ensure the commercial animation of my portfolio
• Provide support and training to partner establishments on the use of the platform's tools
• Support them with a personalized 360° service in developing their positioning, revenue management, and online marketing strategy
• Be the preferred contact and have real expertise in partner retention
• Be proactive in maximizing loyalty rates and limiting churn
• Advise and guide our partners to optimize their sales on our booking platform (promotions, services offered, availability…)
• Convince partners to use our scheduling tools
Business Development client management customer success Customer Success Management
CAP Boulanger
Cap boulanger
AGRICULTURE
September 2020 - June 2021 (10 months)
Paris, France
CAP Baker Exam
GoCater
Customer Success Manager
AGRICULTURE
January 2019 - July 2020 (1 year and 6 months)
Paris, France
Maintaining customer experience / user experience by handling orders from start to finish.
• "Concierge" service by creating tailor-made quotes
• Responding to customer requests by phone, email, and live chat
• Building the Service by actively participating in Client Operations operational projects: development, optimization, improvement of processes and tools, feedback for collections
• Working in collaboration with sales teams and the Online Content team to improve the offer on the platform
Business Development client management customer success Customer Success Management