Alicia P.

Need help managing your customer relations and administration in French and Spanish-speaking markets?

With 10 years of experience, I support companies in their daily management with a dual Franco-Venezuelan culture that makes the difference.

🇫🇷 What I offer you:

• Customer Relationship Management (after-sales service): Responding to emails and managing reviews with a focus on satisfaction and loyalty.

• Administrative Support: Rigorous file tracking and document creation (B2B/B2C).

• Dispute Resolution: Diplomatic resolution of delivery or compliance issues to protect your brand image.

🇪🇸 Mi valor añadido para su negocio:

• Bilingual Customer Service: Professional management of your communications in Spanish (Spain and Latin America).

• Translation and Adaptation: Translation of product sheets, emails, and content from French to Spanish and vice versa to expand your market.

• Cultural Bridge: I help French companies communicate effectively with their Spanish-speaking suppliers or clients, avoiding misunderstandings and optimizing processes.

Ready to delegate with confidence? Contact me to discuss your needs!

¿Listo para delegar con confianza? ¡Contácteme para hablar de su proyecto!