Freelancer profile translated to English.
Back to original languageAbout Alicia
Specialized consultant in transformation, performance, and operational optimization, I support companies in their structuring, delivery, and continuous improvement challenges.
My background combines operational experience in Customer Success with consulting and freelance missions, with a strong focus on project management and change management.
Operationally, I have developed a solid results-driven culture: process structuring, performance management (KPIs), and team management.
In consulting, I work on digital and organizational transformation projects: needs assessment, roadmap definition, stakeholder alignment, and delivery management through to deployment.
Today, I help my clients structure their organization, improve their efficiency, and secure the execution of their projects, with a pragmatic and results-oriented approach.
French
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Paris (up to 20km)
Experience
- L'Oreal FranceProject & Change Management - ConsultantFASHION AND COSMETICSMarch 2024 - Today (2 years and 4 months)Paris, FranceL'Oréal – PMO – Project Management & Change Management- Managed a strategic European centralized content factory development project, from scoping to operational deployment- Facilitated project governance: prepared SteerCo meetings, tracked deliverables, managed arbitration, and coordinated with central and local teams- Implemented change management: impact analysis, support plans, deployment of tools (ADKAR/PROSCI)- Designed and facilitated collaborative workshops (strategy, process, skills development) and deployed a structured 18-month roadmap- Transversally managed stakeholders in a sensitive environment
- ACCORLean & Process Optimization - ConsultantHOSPITALITYSeptember 2023 - July 2024 (10 months)Paris, FranceAccor - PMO - Operational Excellence- Designed and managed the transformation roadmap- Analyzed existing processes, identified pain points, and implemented continuous improvement plans using a Lean approach- Supported teams in deploying new digital tools- Coordinated stakeholders (IT, business units, management) to ensure alignment of initiatives and achievement of business objectives
- RATPPMO - ConsultantTRANSPORTATIONJune 2023 - September 2023 (2 months)Paris, FranceRATP – Paris 2024 Olympic Games- Developed a strategic 400-day roadmap for the Olympic Games, aligned with the organizing committee's objectives- Deployed steering mechanisms and created monitoring and reporting tools (KPIs, milestones, alerts)- Designed and facilitated a collaborative workshop day with 60 executives to align operational priorities and identify acceleration levers
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Education
- Grande Ecole Program - Master 2 (M2), ConsultingESCP Europe2018Programme Grande Ecole - Master 2 (M2), Consulting
- Master of TechnologyTongji University2018Master's degree, Technology Economy & Management