Freelancer profile translated to English.

Description

Customer Relations and Remote Support Advisor

Experienced customer relations advisor (CPAM, Nespresso, retail), I offer my customer support services to companies wishing to outsource or strengthen their customer relations, remotely.

What I can manage for you:

Handling and processing incoming requests (phone, email, chat)
Customer support and after-sales service: order tracking, deliveries, invoicing, complaints
Customer loyalty and upselling
Data entry and customer relationship management (CRM): ODIGO, Medialog+, Mediabot, Case

Autonomous, organized, and comfortable managing stress, I have notably managed the complete operation of a store on my own. I quickly adapt to your processes and tools, for one-off or regular assignments.

Available for remote work. Do not hesitate to contact me to discuss your needs.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km)

CPAM des Hauts-de-Seine
Insured Advisor — Telephone Platform
PUBLIC SECTOR
May 2026 - June 2026 (1 month)
Telephone reception of insured individuals and information on their rights. Processing of affiliation requests and benefits in kind (medical reimbursements). Active listening, paraphrasing, and personalized support in compliance with procedures and deadlines. Guarantee of insured satisfaction and loyalty.
Customer Relations Customer Relationship Management (CRM) Customer Support Complaint Management Active Listening
Comtesse du Barry
Sales Advisor / Store Manager
RETAIL (SMALL BUSINESS)
October 2025 - March 2026 (5 months)
Complete management of a point of sale: opening/closing, stock management, inventory, order reception. Customer reception and advice, upselling, checkout and cash counting. Autonomous store operation in the manager's absence.
Customer Relations Advice Customer Loyalty Sales Customer Service
Nespresso
Telephone Advisor
E-COMMERCE
February 2024 - August 2024 (6 months)
Order taking, delivery tracking, after-sales service, and invoicing. Management of conflict situations, customer loyalty, and active listening. Upselling and customer account management.
Customer Relationship Management (CRM) Customer Support After-sales service Complaint Management Active Listening