Freelancer profile translated to English.

Description

🎯 I help companies design or improve their customer/patient experience by aligning brand strategy, on-the-ground journey, and emotional perception.

📌 Frequent interventions:

– Brand launch or repositioning: image, discourse, perceived identity

– Journey audit and improvement (reception, scripts, signage, atmosphere)

– Creation of experience content

– Sales team training

🤖 + Generative AI (ChatGPT / Midjourney / Runway / Nano Banana...): to accelerate the production of visual universes, relational micro-content, storytelling, or emotional prototypes.

📍Objective: to ensure that what you promise is truly felt — and remembered.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

FAME
Founder - Consultant
September 2020 - Today (5 years and 10 months)
I help companies optimize the customer/patient/user experience, from reception to overall perception, by combining brand strategy, journey, and on-the-ground implementation.

Objective: improve the customer/patient/collaborator/user experience by creating a positive sensory and emotional impact.

💼 Missions carried out:
• Customer/patient journey audit and redesign: signage, scripts, atmosphere, team posture
•
Experiential brand image strategy: universe, tone, contact rituals, coherence between perception and promise
• Marketing strategy: market research, go-to-market, personas, vision, positioning
• Creation of concrete materials: signage, welcome kits, regulation content (audio, visual, textual)
• Training of field teams in emotional reception, posture, customer language

🤖 AI Usage:
• Generation of mood boards, visual universes, and brand concepts with Midjourney
• Co-creation of scripts, relational sequences, brand micro-content via ChatGPT
• Rapid prototyping of atmospheres or identities with generative AI
Artificial Intelligence ChatGPT Midjourney Art Direction Customer Experience Marketing Branding Positioning Strategy Relational Excellence
WEARSPACES
Co-founder - CMO
April 2022 - April 2024 (2 years)
Marketing and artistic direction, and creation of immersive universes for a digital platform aimed at GenZ.
Focus on narrative, visual, and sensory identity.

💼 Missions carried out:
• Immersive storytelling for brand concept
• Artistic direction and creation of visual concepts
• Co-creation of digital and event experiences

🤖 AI Usage:
• Generation of mood boards, visual identities, and AD concepts with Midjourney
• Exploration of visual narratives in rapid cycles (tests, variations, adjustments)
Marketing Strategy Generative AI Midjourney Customer Experience Blockchain Creative AI
Talan
Manager - Consulting & Innovation
January 2023 - September 2024 (1 year and 9 months)
👉 Structuring offers and improving customer and employee experience for large companies.
I have supported executive committees in integrating emerging technologies at the strategic and operational level.

• Co-creation of Talan's immersive department (blockchain, AR/VR, AI)
• Sales Strategy
• Executive Committee Training
• Large-scale consulting missions
Artificial Intelligence Artificial Intelligence (AI) Blockchain Team Management Augmented Reality Virtual Reality Innovation Consulting Web3