Alice De France

Hello, I'm Alice. I'm passionate about words and customer service. I have 8 years of experience in this field, working with different types of clients: B2B, B2C, B2B2C... mainly for VSEs, startups, and scaleups in the insuretech and fashion sectors, primarily.

I know how to adopt the right tone, with a focus on pedagogy and customer proximity, regardless of the channel (ticketing, phone, chat).

I am also passionate about creating a company's customer support department, from its DNA to its processes, including its tone.

Feel free to propose your project; we will define the terms together.

I have been working as a Freelancer for 5 years, 100% remote. I can travel occasionally depending on your needs. I enjoy working with people who are committed to their mission and who will use frankness and transparency to position themselves and communicate with me to move the collaboration forward as effectively as possible.

My favorite topics: fashion, well-being, alternative therapies, entrepreneurship, management, real estate, and well-being & quality of life at work.