About Ali Abderrahmane
French
Native or bilingual
English
Native or bilingual
Experience
- Alitechs AgencyFounder & Full-Stack DeveloperApril 2025 - Today (1 year and 3 months)Paris, France• • Design, development, and deployment of websites and applications for clients (Next.js, React, TypeScript, iOS).• • 2 applications published on the Apple App Store (Wally, Binôme), from idea to launch, independently.• • Integration of Stripe payments, continuous deployment on Vercel, AI voice agents (Vapi).• • Fast delivery and complete cycle: design, code, go-live.
- Apple Distribution InternationalApple Technical Support AdvisorFebruary 2022 - April 2025 (3 years and 2 months)Cork, Ireland• • Technical support for French-speaking Apple customers (phone & email), 40 to 60+ interactions per day.• • Customer Satisfaction (CSAT) of 90–95%+, First Contact Resolution (FCR) of 85–90%, escalations < 10%.• • Diagnosis and resolution on the entire Apple ecosystem: iPhone, iPad, Mac, Apple Watch, and services.• • Quality/performance scores of 95%+ recognized in internal audits; contribution to knowledge sharing within the team.
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Education
- Training BEP Sales and Merchandising1993Formation BEP Vente Action Marchande
- Web & Mobile DevelopmentDéveloppement web & mobile