Freelancer profile translated to English.

Description

Hello,

With over 15 years of experience with SMEs and large groups, and over 200 days of missions per year for more than 3 years, I support companies in their transformation towards an organization that aims to be more agile, more responsible, and more efficient.

My main missions:

• Strategy development, roadmap

• Support for Process Management and Improvement: Deployment, Change, Incident, Customer Satisfaction, Service Level Management, Project Management, Data Management

- Coaching teams for the deployment of ISO 2000-1, ISO 27001, ISO 14001, ISO 9001 certifications

- Development and training for using the EDM/Action Plan tool

- KPI reporting in Management Committee meetings

- Risk assessment

- Business Continuity

Methods:

➡️ OKR method

➡️ 8D / DMAIC

➡️ SIPOC

➡️ Team Coaching / Facilitation

➡️ Waste Hunting (5M)

➡️ Internal Audit / Management System

➡️ EDM / BPM / SharePoint / O365 / AI / ServiceNow

For more information, I invite you to contact me.

Best regards,

Alhousseny WAGGEH

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Cergy (up to 30km), Paris (up to 20km)

BP2I
Expert Process & Risk IT
DIGITAL AND IT
June 2024 - November 2025 (1 year and 5 months)
Paris, France
- Support for Delivery, Change, Incident, Customer Satisfaction, Service Level Management, Project Management, Data Management process monitoring and improvement.

- Coaching teams for the deployment of ISO 2000-1, ISO 27001, ISO 14001 certifications

- Development and onboarding for the EDM/Action Plan tool

- KPI reporting in Management Committee meetings

- Risk assessment
ISO 27001 EDM Performance Management Process Improvement Objectives and Key Results (OKRs)
SNCF
Continuous Improvement Consultant
TRANSPORTATION
March 2024 - May 2024 (2 months)
Paris, France
Establishment of the 2024/2025 roadmap
Facilitation of problem-solving workshops
Monitoring of a KPI Dashboard
Community animation
Awareness and management of management rituals
Audits - self-assessment
Management of continuous improvement projects
GEFCO SA
GLOBAL QHSE Manager
LOGISTICS AND SUPPLY CHAIN
January 2019 - February 2022 (3 years and 1 month)
Puteaux, France
- Contribution to the design/implementation of the new Excellence & Sustainability strategy and Group roadmap.
- Development, implementation, coordination, monitoring of the annual Group multi-standard audit plan.
- Contractual referent with certification bodies and partners (contract review, operational terms optimization, planning, negotiation, billing follow-up).
- Conducting surveillance audits and associated IT tools according to ISO 9001, ISO 14001, ISO 45001, GDP (Pharmaceutical), ECM (Railway Maintenance), WHS (Warehouse) / OVL (Goods Transport) / FVL (Finished Vehicle Transport) / F-FWD (Freight) / standards
- Management of diversification projects for new strategic markets (Tender response, contract review, subcontractor qualification, quality profitability/ROI analysis)
- Constitution and support for Group Management and Process Reviews
- Functional management of subsidiaries (EUROPE, NORTH AFRICA, ASIA) for project supervision (certification, setting up a new activity), support for monitoring and implementation of problem-solving methods, NC/customer complaints, performance review, surveillance plan.
- Management of an SMI and KPIs digitalization and innovation project (BI/SharePoint/Teams tools, BIZAGI Process Modeling)
- Deployment of the process approach and associated procedures at Group and subsidiary levels.
Project Management CERTIFICATION Risk Analysis AUDITS Business Strategy Team Management process optimization performance indicators