Álex Téllez

Self-employed commercial agent. I focus on customer loyalty and achieving sales objectives through excellent customer service. I establish lasting relationships through personalized treatment and tailor-made solutions. I follow up to ensure their satisfaction. My motivation lies in exceeding commercial goals thanks to my negotiation and deal-closing skills. I am characterized by my ability to adapt quickly to market changes. I seek to expand my contact portfolio to offer new opportunities. Customer portfolio management

Commercial Management Customer relations Customer loyalty Telephone management Objective-based work B2C

As Manager, I led a multidisciplinary team focused on commercial results. I used sales strategies by capturing leads with Meta Ads, in addition to trying to optimize the administrative tasks of each sale and after-sales service. Use of CRM. I coordinated effective telemarketing campaigns. Supervise customer service protocols. From an analytical approach to optimize processes and increase profitability. I develop my team's capabilities through continuous training and constructive feedback, achieving a productive work environment where each member reaches their maximum potential.

Microsoft Call center management Team management Customer service Telemarketing Sales Call center

Handle incoming customer service calls for Caixabank. I worked weekends,

Telephone support Claims management Customer service Telephone support