Freelancer profile translated to English.

Description

I provide reliable remote IT support for small and medium-sized businesses in the DACH region, fully fluent in German and English. With hands-on experience in Microsoft 365, Windows Server, and ITIL-based service management, I help companies resolve IT issues fast — without the cost of a full-time employee. Clear communication, quick response times, and a fixed monthly rate with no surprises.

Ich biete kleinen und mittelständischen Unternehmen zuverlässigen Remote-IT-Support auf Deutsch und Englisch. Mit Erfahrung in Microsoft 365, Windows Server und ITIL-basierten Prozessen helfe ich Ihnen, IT-Probleme schnell zu lösen – ohne dass Sie einen festangestellten IT-Mitarbeiter benötigen. Klarer Kommunikation, schnelle Reaktionszeiten und ein fixer Monatspreis ohne Überraschungen.

Languages

English
Fluent
German
Fluent
Romanian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Genpact
Technical Support Engineer
March 2025 - Today (1 year and 5 months)
• • Provide advanced technical support for automated industrial robotic systems operating in regulated medical device production environments.
• • Troubleshoot robotics control systems, automation workflows, sensors, and connected infrastructure.
• • Perform root cause analysis for automation failures impacting production lines and coordinate remediation with engineering teams.
• • Support Windows-based control systems, device connectivity, and enterprise monitoring tools.
• • Collaborate with global technical teams to maintain operational continuity and compliance standards.
• • Document incidents, solutions, and system improvements within enterprise service management platforms.
Computacenter
Network Engineer
DIGITAL AND IT
August 2024 - February 2025 (6 months)
• • Supported enterprise network infrastructure including LAN/WAN connectivity, routing, switching, and VPN access.
• • Performed network troubleshooting, configuration validation, and incident resolution across distributed environments.
• • Assisted with network design improvements and infrastructure optimization initiatives.
• • Collaborated with infrastructure and security teams to ensure network reliability and performance.
NTT DATA
IT Support Specialist
June 2023 - March 2025 (1 year and 9 months)
• • Delivered enterprise service desk and technical support for global users across Windows and Apple ecosystems.
• • Managed incidents, service requests, and technical troubleshooting through ITIL-aligned processes.
• • Administered Microsoft 365 services including Exchange, Teams, and SharePoint.
• • Supported device management, authentication issues, and productivity platform integrations.