Alexis Vigier

As Head of Customer Relations, I manage and monitor a client portfolio, ensuring their satisfaction and loyalty. I handle their requests and complaints, coordinate internal teams to guarantee service quality, and identify business development opportunities. I also monitor performance indicators to achieve set objectives.

I managed commercial development in a B2C environment, overseeing retail outlets and leading field teams. My role involved optimizing the customer journey, increasing revenue, and ensuring a seamless customer experience. I implemented targeted promotional actions, tracked performance indicators (traffic, average basket size), and contributed to customer loyalty through active listening to customer needs.

At Orange, I assisted B2C/B2B customers in choosing telecom and multimedia solutions adapted to their needs. My role combined advice, sales, and in-store customer loyalty. I met my sales targets by promoting the offerings (landline, mobile, internet, services) while ensuring a premium customer experience. I also contributed to complaint management and file tracking.