Alexis Seguin

Request Analysis: In-depth analysis of customer service requests.

As a customer service expert, my constant commitment is focused on optimizing these performances, ensuring measurable results and continuous improvement of customer satisfaction.

A true brand ambassador, I welcome, advise, and build loyalty with an international clientele by offering high-quality service.

I contribute to the development of the brand image of the House and its boutiques.

I am therefore responsible for managing incoming contacts, ensuring relations with our customers and the network of stores. I handle various requests (phone, email, mail) from customers. Attentive and efficient, I am committed to customer satisfaction to provide quality responses and enhance the brand image of the luxury House I represent.

The House of CHANEL offers a wide range of products, from makeup, skincare, and perfumes to Ready-to-Wear fashion, Haute Couture, Leather Goods, as well as Watchmaking and Jewelry. Each environment within CHANEL has its own specific procedures. Therefore, I am accustomed to working with a large number of complex procedures that define the detail and prestige of the House.

In parallel, I manage the smooth operation of the business in my role as Supervisor, supporting all teams in improving the efficiency and quality of the service we offer our clientele.

• • Serving a high-end clientele, I am the dedicated concierge to handle all their projects by providing solutions tailored to their needs.

• • Responsible for compiling their file, I must understand their request, select the corresponding products and services, and then make the appropriate reservations.

• • As a guarantor of the brand image, I am its ambassador and must ensure the concierge spirit through the excellence and quality of my services.