Freelancer profile translated to English.
Back to original languageAbout Alexis
Senior consultant specializing in change management and compliance.
I combine critical thinking and concrete transformations for public and private organizations.
Operational and agile, I enjoy intervening in scale-up contexts to lead projects with high strategic and organizational stakes.
-> my experience as a field consultant combined with my expertise in applied ethics guarantee you project management that combines operational performance and CSR requirements!
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km), Biarritz (up to 50km), Marseille (up to 50km)
Experience
- LCLCustomer Support Launch and StructuringBANKING AND INSURANCEFebruary 2026 - June 2026 (4 months)Paris, France
- Management of the customer support department (10 people)
- Industrialization of agent operating methods
- Implementation of steering KPIs (e.g., processing time, waiting time, number of clients per agent)
- Overhaul of tools (back-office, ticketing)
- Structuring of the customer service organization into 3 departments
- Structuring of new agent onboarding: unified method and formalization of implicit support know-how
- Organization of strategic feedback (tech and product)
- Handling unforeseen activity issues (e.g., communication with the prescribing banking network, billing conditions, app selfcare journey)
- Proetic Conseil / PMP Conseil / FreelanceConsultantCONSULTING AND AUDITSNovember 2021 - Today (4 years and 9 months)Paris, FranceI assisted public and private organizations in structuring their compliance systems, preventing corruption risks, and managing change.Clients: Equans, Systra, Bouygues, Agronutris, Olmix, Manitou, Total Energies, Air Liquide…Risk analysis (Sapin II): internal audits, mapping, compliance plans
- Development and management of iterative action plans with management and operational teams
- Design and facilitation of workshops for top management, focused on strategic alignment and cultural transformation
- Deployment and management of a cross-departmental training program on risk prevention and regulatory compliance
- CharitipsCultural Transformation & CSR DeploymentJanuary 2023 - November 2023 (10 months)Mission for a disruptive donation-as-a-service player, responsible for ESG issues with partner companies.
- Design and dissemination of operational toolkits to facilitate the adoption of CSR patronage practices in the field
- Training and support of local representatives to ensure sustainable adoption of commitments made
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Education
- Master's Degree in LawPanthéon Assas2018Conformité, communication, sociologie du droit et de la justice - spécialisation en lobbying. Rédaction de deux mémoires sanctionnés par les félicitations du jury, major de promotion.
- Master's Degree in PhilosophyPanthéon Sorbonne2021Éthique appliquée, responsabilité sociale et environnementale (RSE) - spécialisation en conduite du changement en entreprise