Freelancer profile translated to English.
Back to original languageAbout Alexis
Are you looking for a technical support engineer to make your web tools reliable, or an expert to unblock and speed up your WooCommerce store?
With my experience as a Technical Support Engineer (currently at Shine, a business account for companies) and my past as an IT Referent at OVHcloud, my expertise lies in making existing systems reliable. I ensure incident diagnosis, proactive maintenance, and advanced technical support for your web tools and WooCommerce environments.
My areas of intervention:
- Support & Incident Resolution (Level 2/3): Log analysis, complex debugging without breaking production, security vulnerability investigation, and internal ticket management.
- WooCommerce Maintenance: Corrective and proactive support to secure and ensure the daily reliability of your store's operation.
- Performance & Technical Health Audits: Comprehensive diagnosis to identify purchasing barriers, streamline the customer journey, and secure your company's data.
- Web Infrastructure: Mastery of hosting environments, web panels, and server issues (from my 5 years at OVH).
My technical "superpowers" (The bonus for your peace of mind):
- Developer Background (PHP / JS / SQL / Git): I don't code your site from scratch, but I can read the code of your themes/plugins, track down complex conflicts, write SQL queries to repair a database, and version my interventions without risk.
- Artificial Intelligence & Automation: I use AI daily (LLM, scripting) to speed up the analysis of your server logs, automate vulnerability detection, and identify anomalies much faster than a traditional technician.
I apply the rigor of banking technical support to your e-commerce ecosystem. You benefit from transparent communication, high responsiveness, and methodical problem-solving.
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- SHINEN2/N3 Technical Support Engineer (Incident Management & API)BANKING AND INSURANCEJuly 2023 - Today (3 years and 1 month)Paris, FranceAdvanced technical support and critical incident management within an online bank for professionals.At the heart of Shine's operations, I am responsible for resolving complex technical issues escalated by internal teams (Customer Care). I operate in a financial environment where rigor, security, and response time are crucial.My daily tasks:
- Incident Management & Ticketing: Management of internal escalations (Level 2/3) and technical coordination with our external partners in the banking ecosystem.
- Technical Investigation (API & Logs): Advanced troubleshooting through log analysis, API request/response analysis, and source code auditing to identify the exact origin of production anomalies.
- Automation & AI: Continuous optimization of support processes, including the integration of Artificial Intelligence-based tools to accelerate ticket analysis, sorting, and diagnosis.
- Knowledge Management: Rigorous documentation, writing procedures (post-mortems), and technical simplification to facilitate skill development for Level 1 teams.
This requirement from the banking sector is the cornerstone of my freelance activity: I handle incidents for your e-commerce stores (WooCommerce) and your web tools with the same analytical rigor, security, and focus on automation as a financial incident. - TeamPifyFront-End DeveloperDIGITAL AND ITApril 2022 - June 2023 (1 year and 2 months)Tourcoing, FranceDevelopment of web interfaces (React / Vue.js) for internal projects (agency website redesign) and B2B client applications.Tasks performed:
- Integration of mockups and development of modern, responsive front-end components (using Tailwind CSS).
- Bug fixing for display issues, optimization of existing code, and evolutionary maintenance on client projects in production.
- Collaboration with technical teams to ensure the quality of deliverables and adherence to web best practices.
This development experience allows me today to provide technical support with a real understanding of code architecture (JS/PHP) and production challenges. - Alexis KE-commerce Maintenance & Support Expert (WooCommerce)E-COMMERCEJanuary 2020 - Today (6 years and 6 months)Wasquehal, FranceTechnical support, expert maintenance, and incident resolution for e-merchants and businesses.Far from simple development, my mission is to ensure the technical stability, security, and performance of my clients' tools to protect their revenue.My daily actions:
- Proactive & Corrective Maintenance (WooCommerce/WordPress): Management of critical updates, resolution of complex conflicts, performance optimization (loading times), and environment security.
- Problem Solving & Premium Support: In-depth investigation of blocking bugs (payment errors, email issues, databases) with a strong culture of SLA and responsiveness.
- "Extra Mile" Approach: I don't stop at the website. I support my clients in debugging their entire technical ecosystem (DNS configuration, API connections, third-party tools, hosting panel).
Customer Service: Technical simplification, transparent communication about interventions, and acting as a true "external CTO" for my clients' peace of mind.
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Education
- Title of Technician in Business Networks and TelecommunicationsILEP2014
- Self-TaughtSelf-Taught1998Il serait difficile de dire quelles ressources j'ai utilisé pour apprendre à développer tellement il y en a eu (certaines ont même disparues :D).