Freelancer profile translated to English.

Description

With over 5 years of combined experience in customer relations, administrative management, and remote support (CPAM, Téléperformance, Peugeot Bernier, Noveocare), I now assist freelancers and small businesses in managing their daily administrative tasks: invoicing, file tracking, customer relations, organization.

Rigorous, autonomous, and proficient with digital tools (Excel, CRM, Canva), I quickly adapt to your tools and processes to free up your time on time-consuming tasks.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Noveocare
Client File Management and Telephone Support
TELECOMMUNICATIONS
September 2025 - March 2026 (6 months)
Orléans, France
For 6 months, I handled telephone reception and personalized customer support in the insurance sector, with a dual mission: ensuring a smooth customer experience and validating administrative data.
What I implemented daily:
Handling incoming calls via the Odigo solution, providing quick and accurate first-level responses.
Updating and validating client files in the CRM to ensure reliable and usable data.
Analyzing complex requests and qualifying them for the right contacts, to avoid wasted time and misdirection.
Concrete result: faster processing of files for clients, and better data reliability for downstream teams.
Customer Relations CRM Management Data Validation Telephone Support
Téléperformance
Dispute Resolution and Customer Complaint Management
TELECOMMUNICATIONS
June 2024 - May 2025 (11 months)
Fleury-les-Aubrais, France
For 11 months, I managed a high volume of incoming and outgoing calls, specializing in handling complex customer disputes and complaints.
What I implemented daily:
Managing incoming/outgoing calls, quickly identifying the nature of the dispute.
Providing personalized solutions tailored to each customer situation, rather than standardized responses.
Rigorous follow-up of each case until complete resolution, with traceability of interactions.
Concrete result: improved customer satisfaction through individualized follow-up, and a reduction in repeated complaints due to complete handling from the first contact.
Dispute Resolution Customer Relationship Management (CRM) File Tracking Oral Communication
Peugeot Bernier
Customer Call Management and Appointment Scheduling
TELECOMMUNICATIONS
July 2023 - January 2024 (6 months)
Olivet, MI 49076, USA
For 7 months, I handled customer calls for workshop appointment scheduling, as well as the administrative follow-up of associated files.
What I implemented daily:
Handling customer calls, quickly identifying needs (maintenance, repair, emergency).
Organizing and scheduling appointments, taking into account workshop schedule constraints.
Complete administrative follow-up of client files and rigorous updating of the database.
Concrete result: smooth management of appointment schedules, minimizing lost or misassigned slots, and a reliable and up-to-date customer database.
Calendar Management Organization Customer Relations Administrative Follow-up