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Alexia PolyteAP

Alexia Polyte

Convoyage Operator

€130/day
Artigues-près-Bordeaux, FR
3-7 years
Rigor
Customer Follow-up
Administrative Management
Microsoft Excel
KPI Monitoring

Average response time: 1 hour

Freelancer profile translated to English.
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About Alexia

I am available to assist you with all administrative aspects to save you time on a daily basis.
With my 6 years of experience in administrative management, this field holds no secrets for me today.
My goal is to help you with billing follow-up, customer management and follow-up, KPI analysis, as well as various time-consuming administrative tasks, allowing you to focus entirely on your core business.

I am available in the evenings after 5 PM and on weekends.

Do not hesitate :)
Wishing you an excellent day
Postal Services and Logistics
Large Retailers

  • Chinese

    Conversational

  • Spanish

    Basic

  • English

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • GROUPE CHARLES ANDRE
    Convoyage Operator
    TRANSPORTATION
    October 2023 - Today (2 years and 7 months)
    Bordeaux, France
    Order entries
    Assignment of missions to independent transporters
    Billing of files/clients
    Customer quality follow-up
    Contingency management
    Client prospecting
    Real-time monitoring of shipments
    Coordination between clients, transporters, and partners
    Management of calls and operational requests
    Order Management Customer Follow-up Customer Billing KPI Monitoring Contingency Management
  • Lahaye Global Logistics
    Transport Operator
    TRANSPORTATION
    October 2022 - August 2023 (10 months)
    Bordeaux, France
    Scheduling of long-haul drivers (around thirty) and distribution drivers (around twenty)
    Contingency management
    Freight acquisition
    Service quality monitoring
    GPS tracking and fleet management
    Transmission of operational instructions to drivers
    Management of return trips
    Use of TMS software and transport monitoring tools
    Ensuring compliance with transport and safety regulations
    Operations Freight Fleet Management Strategic Planning Quality Management
  • Geodis
    Freight Forwarding Intern
    TRANSPORTATION
    September 2021 - September 2022 (1 year)
    Bordeaux, France
    Selling freighted lots
    Management of European pallets
    Making quotes
    Customer quality follow-up
    Negotiation of rates and deadlines
    Organization and planning of transport
    Research and selection of transporters
    Control of transport documents
    Cost and route optimization
    Management of loading and delivery schedules
    Customer satisfaction monitoring
    Management of disputes and delays
    Customer Dispute Management Satisfaction Survey Administrative Management Cost Reduction Negotiation
Check out Alexia's experience

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Education

  • Diploma in Transport & Logistics Production Management
    Isteli
    2022
    Diplôme Responsable Production Transport & Logistique
  • Diploma in Road Freight Transport Operations Management
    Isteli
    2021
    Diplôme Gestionnaire des Opérations de Transport Routier de Marchandises
Check out Alexia's education

Skill set

Team Management
Administrative Management
Definition and Monitoring of Indicators (KPI)
Customer Relations
Customer Billing
Operations
Driver
Fleet Management
Dispute Management
Contingency Management
Prioritization of Emergencies

Categories

  • Other