Freelancer profile translated to English.
Back to original languageAbout Alexia
đSatisfied customers make the difference.
My goal: to help you offer a positive and seamless customer experience.
đ€ What I can do for you:
â Manage disputes and customer requests
â Support customers before, during, and after purchase
â Contribute to customer loyalty
â Track refunds
â Perform various virtual assistant tasks
đââïž About me:
Motivated, responsive, and versatile
More than 3 years of experience in customer relations
Ability to adapt quickly to your processes
đ© Let's discuss your project!
I'll be happy to help you take care of your customers đ
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Soleil d'Ă©tĂ©Customer Service - E-Commerce Brand - Email/ShopifyE-COMMERCEApril 2024 - Today (2 years and 4 months)Nantes, FranceCustomer Relationship Management:âRespond to emailsâProvide clear, quick, and personalized answersâManage customer reviewsDispute and Complaint Management:âIdentify the problem encountered by the customerâFind a suitable solutionâFollow cases until resolutionâLiaise with carriers or logistics servicesOrder Tracking:âCheck package statusâFollow up with the carrier or logistics centerâCommunicate with customers in case of delays or issuesRefunds and Returns:âProcess refund or exchange requestsCustomer Data Update:âUpdate contact addresses or information
- ChaussĂ©aAssistant ManagerRETAIL (SMALL BUSINESS)January 2020 - March 2023 (3 years and 3 months)Nantes, FranceSales Management:âParticipate in the implementation of commercial operations and promotionsâEnsure sales objectives are metâMonitor performance indicatorsTeam Management:âSupervise, motivate, and lead the sales teamâParticipate in recruitment, training, and onboarding of new employeesâOrganize schedules and manage absencesâEnsure good communication among team membersCustomer Reception and Advice:âWelcome and advise customers on productsâHandle complaints and resolve disputes in accordance with store policyâEnsure a quality customer experienceInventory and Merchandise Management:âControl merchandise receiptsâOrganize storage and inventory managementâParticipate in periodic inventoriesâTrack returns and restockingOperational Management:âEnsure the store is well-maintainedâEnsure compliance with safety regulationsâManage checkouts and cash register tracking
- GigaStoreSales AdvisorRETAIL (SMALL BUSINESS)January 2018 - August 2019 (1 year and 7 months)Nantes, FranceReception and Customer Relations:âWelcome customersâSuggest suitable productsâFoster customer loyaltyAdvice and Sales:âIdentify needs and suggest complementary services or productsâProcess payments, manage transactionsStore Management:âStock shelves, organize displays, apply merchandising rules according to brand standardsâEnsure the overall presentation of the point of sale: cleanliness, thematic areasInventory and Order Tracking:âReceive and check deliveries, manage returns, and restockâParticipate in periodic inventories, update stock levelsSales and Commercial Development Tracking:âMonitor performance indicators
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Education
- BaccalauréatLyçée Jacques Prévert2017Sciences et Technologies du Management et de la Gestion