Freelancer profile translated to English.
Back to original languageAbout Alexia
🎯 What I bring to you:
A concrete and human approach to change: I support your employees with pedagogy and adaptation, through workshops, coaching, clear support materials, and targeted training.
Operational expertise in project management and functional specifications, to manage your deployments and align tools with business uses.
An ability to translate your challenges into concrete results: digitization of processes, best collaborative practices, increased productivity.
🛠️ Typical missions:
Change management around collaborative tools
Definition and implementation of new working methods
Writing user guides, reference documents, training materials
Facilitation of workshops, user or manager coaching
✨ My added value:
I have been immersed in the world of digital solutions for several years. Curious, rigorous, and passionate about the transformation of organizations, I adapt to each organizational profile to offer tailor-made, fluid, and impactful support.
📌 Types of projects carried out:
Training and/or Adoption of new collaborative tools
Organizational transformation through the integration and adoption of AI among employees
English
Native or bilingual
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- BECHTLE COMSOFTTeam Leader Cloud Modern WorkplaceE-COMMERCEJanuary 2021 - Today (5 years and 5 months)Antony, FranceDevelopment of the Modern Workplace BU by creating adapted service offerings and carrying out sold client missions. Contribution to the company strategy by developing the skills of sister companies through the Software Center of Excellence. Increased results related to partner incentives. Processing leads and detecting new business opportunities. Management of a team of consultants.Project delivery.
- BECHTLE COMSOFTCustomer Success ManagerE-COMMERCEJuly 2019 - December 2020 (1 year and 5 months)Antony, FranceCreation of new Cloud 365 service offerings.Gathering customer needs.Facilitating sessions and client workshops.Defining target processes and best practices.Qualifying and carrying out adoption and change management projects. Training user clients.
- TRACE ONEFunctional Consultant PLM - PIM / Customer Success ManagerRETAIL (SMALL BUSINESS)July 2015 - June 2019 (3 years and 11 months)Paris, FranceTaking charge of the end-to-end implementation process of Catalogic software for product lifecycle management business processes. Implementing new software features at various Carrefour clients such as Colgate, Henkel, Delpeyrat, etc. Writing and implementing internal protocols for validating client data.Monitoring, coordinating, and managing projects. Writing functional specifications. Facilitating work sessions and finalizing target processes and best practices. Training user clients. Preparing and facilitating steering committees. Managing and managing client accounts Auchan, Groupement des Mousquetaires, Franprix-LeaderPrice (Groupe Casino), Francap. Customer satisfaction.
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Education
- Graduate in Biological and Agri-food EngineeringECOLE POLYTECHNIQUE DE LILLE2013Diplômée en Génie Biologique et Agroalimentaire
- Graduate in Management and Business DevelopmentIAE DE LILLE2014Diplômée en Management et Développement des Entreprises
Certifications
- MS 900 – M365 FundamentalsPEARSON VUE2019
- Prosci®NEXUM2021