Freelancer profile translated to English.

Description

Administrative & Multisectoral Coordinator Assistant

I offer tailor-made administrative and operational support for companies and professionals. With over 15 years of field experience in administration, customer service, team coordination, after-sales service, and catering, I handle various missions: administrative coordination, commercial management, after-sales follow-up, reporting, B2B and B2C customer support, logistics, and event organization.

I can help you to:

• Manage your administrative and commercial processes (quotes, invoicing, orders, customer follow-up).

• Coordinate your customer service and after-sales service, including interventions, spare parts, and partner follow-up.

• Organize and supervise projects or events, with planning, team monitoring, and stakeholder interface.

• Optimize your internal processes and tools to gain efficiency and fluidity.

My added value: versatility, rigor, and responsiveness. I combine administrative expertise, operational coordination, customer relations, and field experience to lighten your administrative load while ensuring the satisfaction of your clients and employees.

I work mainly remotely, but I can occasionally work on-site depending on your needs.

Industry field of expertise

Languages

French
Native or bilingual
German
Fluent
English
Conversational

Workplace preferences

Can work on-site

Colmar (up to 50km)

Liebherr
Service Assistant – After-Sales & Spare Parts Coordination
CIVIL ENGINEERING
November 2025 - Today (9 months)
Colmar, France
Management and coordination of after-sales and spare parts activities within the Concrete Technical Division. Supervision of two spare parts advisors and optimization of internal processes via the ERP to ensure operational fluidity and administrative reliability.
Responsible for quote validation, customer and supplier order tracking, store receipts, and invoicing, in direct liaison with logistics teams, warehouse staff, and internal departments (management, accounting, organization, and information systems).
Coordination of the after-sales service with the technical manager, technical advisors, and field technicians: validation of interventions, management of parts under warranty, processing of professional client requests, and follow-up of cases until their complete resolution.
Central interface between operational teams and internal departments to ensure customer satisfaction and compliance with procedures.

Main missions:
• Functional supervision of 2 spare parts advisors
• Administrative management of customer and supplier orders, quotes, and invoicing
• Tracking of store receipts and coordination with logistics teams
• Validation of technical interventions and management of parts under warranty
• Support for professional clients (phone/email) and after-sales case follow-up
• Management of credit notes and adjustments
• Optimization of internal processes and ERP management
• Coordination with technical managers, division director, and central departments
ERP Quotes and Invoicing After-Sales Service (SAV) Construction Reporting
Liebherr
Consumer Service Assistant
TECH
October 2023 - November 2025 (2 years and 1 month)
Strasbourg, France
Member of the first hires for the launch of the Liebherr home appliance division in France. Active participation in structuring the consumer service and implementing operational customer service processes.
Complete management of requests from customers and partners (direct consumers, distribution networks, and major retailers such as Darty, Fnac, Boulanger), including handling high-volume inbound calls, complaint management, level 1 technical support, and after-sales service intervention tracking.
Daily coordination with technical partners, carriers, and internal teams (technical department, customer service management, sales teams) to ensure rapid and efficient handling of requests.
Participation in the launch and operational management of the webshop, including order tracking for appliances, delivery management, transport disputes (breakage, damage), and relations with logistics partners.
Management of the spare parts service for consumers: quote preparation, invoicing, shipment tracking, and customer support until complete case resolution.

Main missions:
• Participation in the creation and structuring of the French consumer service
• Management of a high volume of inbound calls and multi-channel customer requests
• Handling of complaints, disputes, and sensitive situations
• Level 1 technical support (basic appliance diagnostics)
• Initiation and tracking of partner technician interventions
• Management of key account and distributor network requests
• Spare parts management: quotes, invoicing, shipping, customer follow-up
• Webshop order tracking, deliveries, and transport dispute management
• Coordination with technical and sales teams, and customer service management
• Administrative SAV management (credit notes, case tracking, intervention requests)
ACD Dynamics 365 Microsoft Outlook E-commerce Logistics Management
Maison Chazal
Commercial and Administrative Assistant
AGRICULTURE
March 2021 - July 2023 (2 years and 4 months)
Colmar, France
Administrative, commercial, and logistical support for three field sales representatives and a sales manager, working with food industry professionals (butchers, caterers, delicatessens, supermarkets, and purchasing centers).
Operational management of orders, commercial offers, and logistical organization, including route planning and delivery tracking.
Direct interface with clients for request processing, case follow-up, returns management, credit notes, and resolution of disputes or delivery incidents.
Close collaboration with management and the marketing department for the implementation of commercial operations, including the creation of promotional visuals and the management of newsletters for professional clients.
Contribution to the smooth functioning of the sales department through rigorous administrative management and fluid coordination between sales, logistics, and client teams.

Main missions:
• Administrative and organizational support for 3 sales representatives and a sales manager
• Order management and tracking of commercial offers
• Logistical coordination and route planning
• B2B customer relations and case follow-up
• Management of returns, credit notes, and customer disputes
• Delivery tracking and incident resolution
• Collaboration with management and marketing
• Creation of promotional materials / commercial visuals
• Customer newsletter writing and management
Customer Relations B2B Dispute Management Logistics Management