About Alexei
Spanish
Native or bilingual
English
Fluent
Experience
- Top RecambiosCX & CRM ConsultantFebruary 2026 - April 2026 (2 months)Temporary contract. Optimization of customer experience through the integration of AI into the Zendesk platform and improvement of support team workflows.
- SSP ConsultoresSenior Consultant & FounderJanuary 2018 - January 2024 (6 years)• Led consulting projects in crisis management, strategic planning, and organizational development for multinational companies.• Designed and facilitated executive and operational training programs, improving decision-making under pressure and team operational resilience.
- C y G Advance ConsultingSenior Consultant & TrainerSeptember 2011 - December 2021 (10 years and 3 months)• Designed and delivered training programs in crisis management, emergency response, and ICS for the mining industry, at multinationals such as: BHP, Anglo American, Barrik Gold, Teck, Codelco• Trained more than 15,000 professionals (operators, supervisors, executives, and managers), achieving measurable improvement in coordination and emergency response.
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Education
- Master's DegreeUniversidad Adolfo Ibáñez2024Máster
- Commercial EngineerUniversidad Diego Portales1997Ingeniero Comercial